ServiceNow Developer

We are seeking a skilled ServiceNow Developer with a minimum of 4 years of hands-on experience to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have strong expertise in Customer Service Management (CSM), Knowledge Management (Knowledge Base), IT Service Management (ITSM), and ServiceNow Communities.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

• Design, develop, and implement ServiceNow solutions aligned with business requirements
• Customize and configure modules including CSM, ITSM, Knowledge Base, and ServiceNow Communities
• Develop workflows, business rules, client scripts, UI policies, and integrations
• Maintain and enhance existing ServiceNow applications and services
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Ensure platform best practices, performance optimization, and scalability
• Troubleshoot and resolve platform issues and defects
• Support platform upgrades, testing, and deployments
• Create and maintain technical documentation

Skills & Experience

• Minimum 4 years of ServiceNow development experience
• Strong hands-on experience with:
•  Customer Service Management (CSM)
• IT Service Management (ITSM)
• Knowledge Management / Knowledge Base
• ServiceNow Communities (Service Portal experience is a plus)
• Proficiency in JavaScript, Glide API, and ServiceNow scripting
• Experience with REST/SOAP integrations
• Good understanding of ServiceNow data model and platform capabilities
• Familiarity with Agile/Scrum methodologies

Desirable Skills

• Knowledge of CMDB (Configuration Management Database) and asset management
• Experience with ServiceNow Discovery or Service Mapping
• Experience with Knowledge Centred Services (KCS) methodology
• ServiceNow certifications (e.g., CSA, CAD)
• Experience with UI Builder or modern ServiceNow UX frameworks

Preferred Qualifications:

• Experience in ITIL-based service management environments.
• Experience with scripting, automation, and ServiceNow AI capabilities.
• ServiceNow Administrator Certification (CSA) is an advantage; Advanced certifications (CIS-ITSM, CIS-CSM, or CIS-ITOM) are a plus.
• AWS Certified Solutions Architect or similar professional experience is highly desirable.

Why Join Us?

• Opportunity to work with a dynamic team in a fast-paced environment.
• Continuous learning and career development opportunities.
• Competitive salary and benefits package.
• Flexible work arrangements and remote work options.

If you are a passionate and experienced ServiceNow Developer looking to advance your career and make a significant impact, we invite you to apply today!

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.