HR Specialist

The HR Specialist is responsible for delivering efficient, compliant, and employee-focused HR operational services across the employee lifecycle. The role works closely with Global Service Delivery (GSD), HR Business Partners, Centres of Excellence (COEs), managers, Payroll, and other stakeholders to ensure consistent service delivery, support continuous improvement initiatives, and enhance the employee experience.

About HR 
 
Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.  

Key Responsibilities

1. Service Delivery & Operational Excellence

• Deliver high-quality HR operational support in accordance with agreed service standards and SLAs.
• Adopt a service delivery and continuous improvement mindset to improve efficiency, quality, and consistency.
• Collaborate with Global Service Delivery (GSD) teams to transition suitable HR administrative activities into the shared services model.
• Perform local HR administrative activities that cannot currently be transitioned to GSD while working towards standardization and future transition.

2. People Services Operating Model

• Adhere to the People Services operating model, ensuring activities are performed within the appropriate teams and governance framework.
• Complete assigned tasks efficiently while identifying opportunities to simplify processes and improve productivity.
• Support the implementation of standardized HR processes and best practices.
• Contribute ideas that improve operational efficiency and service quality.

3. Continuous Improvement & Proactive Problem Solving

• Proactively identify opportunities to improve HR processes and service delivery.
• Escalate operational issues appropriately and recommend practical solutions.
• Support process improvement initiatives that enhance efficiency and reduce manual effort.
• Contribute to continuous improvement initiatives across the HR function.

4. Employee Experience

• Deliver a positive, responsive, and employee-centric HR service.
• Handle employee queries professionally, accurately, and within agreed service levels.
• Build trust through timely communication, confidentiality, and quality service.
• Support initiatives that enhance the overall employee experience.

5. Employer Brand & Culture

• Champion the organization's employer brand, culture, and values.
• Support local implementation of global HR initiatives while considering local business and cultural requirements.
• Act as a role model by demonstrating behaviours aligned with company values.

6. Stakeholder Collaboration

• Build effective working relationships with HR Business Partners, Global Service Delivery, Payroll, Talent Acquisition, Finance, managers, and other stakeholders.
• Collaborate across functions to ensure seamless HR service delivery.
• Communicate clearly and professionally with internal stakeholders.

7. Employment Legislation & Compliance

• Maintain a good understanding of applicable local labour laws, employment legislation, statutory requirements, and company policies.
• Apply employment legislation and company policies accurately in day-to-day HR operations.
• Demonstrate a continuous learning mindset by keeping up to date with legislative and policy changes.
• Escalate complex compliance matters where appropriate.

8. Root Cause Analysis & Quality Improvement

• Apply Root Cause Analysis (RCA) methodology to investigate operational issues and service failures.
• Identify underlying causes and recommend corrective and preventive actions.
• Support implementation of sustainable improvements to minimize recurring issues.
• Monitor outcomes and contribute to ongoing quality improvements.

9. Professional Behaviour

• • Demonstrate a positive, collaborative, and solution-oriented "can-do" attitude.
  • Be approachable, responsive, and supportive to colleagues in both onsite and virtual environments.
  • Take ownership of assigned responsibilities and deliver work to a high standard.
  • Foster teamwork, accountability, and a culture of continuous learning.

Skills & Experience

• HR operations and employee lifecycle management
• Service delivery excellence
• Knowledge of labour laws and HR compliance
• Employee experience focus
• Process improvement and continuous improvement
• Root Cause Analysis (RCA)
• Stakeholder management
• Communication and interpersonal skills
• Problem-solving and analytical thinking
• Collaboration and teamwork
• Attention to detail
• Accountability and ownership
• Adaptability and continuous learning

• Delivery of HR services within agreed service levels.
• High employee and stakeholder satisfaction.
• Accurate and compliant HR administration.
• Successful transition of suitable activities to Global Service Delivery.
• Improved process efficiency through standardization and continuous improvement.
• Effective application of Root Cause Analysis with measurable preventive actions.
• Positive contribution to employee experience and organizational culture.
• 3 years of work experiences

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.