Delivery Lead

The Delivery Lead is responsible for improving how engineering teams deliver software at scale. The role focuses on developer experience, productivity, tooling and cross‑team delivery alignment. It acts as the bridge between engineering, product and platform teams- ensuring developers have the right tools, processes and support to deliver high‑quality software efficiently. This person drives flow of work, prioritisation, roadmap alignmentand delivery excellence across multiple teams, while influencing senior stakeholders and shaping long‑term engineering capability. 

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

• Cross-Team Delivery Leadership: Proven experience overseeing delivery across multiple teams (10 or more), ensuring alignment of priorities and seamless collaboration to deliver end-to-end outcomes.
• Flow and Prioritization Optimization: Deep expertise in improving work intake, prioritization and flow of work across teams, identifying bottlenecks and restructuring work distribution to ensure efficiency.
• Strategic Roadmap Collaboration: Strong ability to partner with product leadership to co-create overarching product roadmaps, ensuring alignment between business goals and delivery capability.
• Stakeholder Alignment and Communication: Excellent stakeholder management skills, able to communicate delivery progress and challenges at a strategic level, ensuring transparency and alignment across departments.
• Delivery Excellence at Scale: A track record of leading delivery transformations, knowing what “good” looks like across multiple teams, assessing team structures (system vs. cross-functional) and implementing changes that drive high-impact delivery.

Skills & Experience

• Agile Delivery Expertise: Demonstrated experience leading teams and programmes using Agile methodologies, with a deep understanding of how to apply Agile principles at scale. 

• Cross‑Team Delivery Leadership: Proven ability to oversee delivery across 10+ teams, ensuring aligned priorities and smooth collaboration.

• Delivery Excellence at Scale: Skilled at assessing team structures, identifying gaps, and implementing improvements that elevate delivery performance.

• Transformation Leadership: Experience leading engineering or delivery transformations and embedding modern, best‑practice frameworks.

• Developer Productivity Enablement: Deep understanding of what developers need to work efficiently, including tooling, automation, documentation, and workflow optimisation.

• Technical Enablement: Strong familiarity with CI/CD, DevOps, platform engineering, and developer tooling ecosystems.

• Flow Optimisation: Ability to diagnose bottlenecks, improve work intake, streamline prioritisation, and optimise flow across multiple teams.

• Strategic Roadmap Collaboration: Proven experience partnering with product leadership to co‑create roadmaps aligned to business goals and delivery capacity.

• Portfolio‑Level Prioritisation: Ability to balance competing priorities across teams and functions while maintaining strategic alignment.

• Senior Stakeholder Influence: Strong communication and alignment skills, able to engage senior leaders and provide clear, strategic delivery updates.

• Risk, Dependency & Metrics Management: Skilled at identifying risks early, managing dependencies, and using data to drive continuous improvement.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.