Software Asset Specialist

This exciting, fast-paced internal-facing role requires an excellent communicator with the ability to use their own initiative. The successful candidate will join our IT Asset Team, which is part of RWS’s Global IT Team. This team manages software and hardware assets for 4000+ end users across 48 countries. The ideal candidate will be highly motivated with an excellent customer-focused, methodical approach and commitment to service delivery.

About RWS 

RWS is a global AI solutions company empowering the world’s most trusted enterprise AI.

Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values.

Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.

Headquartered in the UK, RWS is listed on AIM (RWS.L).

More information: rws.com

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future road maps that are in line with the overall strategic direction of RWS.

With global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, with a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

• Administration, purchasing, and consolidation of IT assets (9000 EUC and 200 Servers).
• Management of support and maintenance contracts (around 100 contracts).
• Utilization of asset management tools (such as SCCM, FlexNet Manager, Lansweeper) to provide asset and license reports to the various IT teams upon request.
• Checking purchase compliance and accuracy check, along with input data accuracy, payment terms, and other supporting documents.
• Manage Service Centre tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email, or Teams (around 600 tickets per month/team).
• Handling Purchase requisitions and approving orders for materials and services in related purchasing systems.
• Managing and maintaining IT assets register.
• Regular interaction with vendors/suppliers.
• Negotiating contracts with publishers and vendors.
• Managing licenses, subscriptions, and hardware database and controlling of distribution process.
• Conducting physical inventories.
• Developing policies regarding software/hardware usage across organization.
• Work with the various departments to ensure consistent methods for software and hardware approval and deployment.

Skills & Experience

Essential

• Excellent customer-focused approach and commitment to service delivery.
• Knowledge and understanding of licensing solutions.
• Very good analytical skills, including advanced MS Excel experience
• Proactive and can-do attitude
• Strong problem-solving skills.
• Ability to follow departmental and project-specific processes.
• Strong interpersonal and communication skills, both verbal and written.
• Keen interest in technology.
• Advanced level of competency in Excel for producing advanced reports, pivot tables etc.
• Working knowledge of procurement processes.
• Acute attention to details

Desirable

• Logical and methodical approach to working.
• Ability to negotiate with and influence staff at all levels.
• Knowledge of Flexera solutions/SAM tools
• Procurement experience, working with vendors and suppliers.
• Good exposure to PO\Finance systems.
• Knowledge of DELL’s products (workstations, servers, peripherals).
• Basic knowledge of SCCM and Lansweeper.
• Knowledge of Service Center solution

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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