LV Quality Team Lead (Night Shift)

Job Purpose

Under the supervision of an LV Quality & Purchasing Supervisor or the department Manager, the LV Quality Specialist performs internal quality tasks to create error-free, linguistically validated Clinical Outcome Assessments (COAs).The role performs editing and proofreading of clinical study documents, reconciles discrepancies with internal and external resources as needed and ensures quality tasks are completed in a timely and thorough manner.

Linguistic Validation (LV) is a specialized business unit within RWS Regulated Industries that focuses on the translation, validation, licensing, and electronic implementation of Clinical Outcome Assessments (COAs). COAs are questionnaires completed during clinical trials which allow sponsors to collect data about treatment effectiveness, side effects, and health status directly from patients and caregivers. 

The LV Team is over 20 years of experience in the COA field, positioning us as the industry leader. Our team performs a wide variety of functions in addition to translation, including recruitment and interviewing of patients around the world, development of novel research for presentation and publication, expertise in licensing and copyrights, and management of electronic implementation of COAs (eCOA) in over 80 languages.   

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

• Maintain accurate and up-to-date information in company records and databases, including effective management of project documentation.
• Utilize translator feedback systems as required.
• Review and update information in alignment with company Quality Management System (QMS) requirements.
• Understand project instructions thoroughly and communicate them clearly to translators, while supporting issue resolution as needed.
• Collaborate with LV colleagues to ensure all quality-related tasks are completed in line with project specifications.
• Maintain translations, including eCOA screen reports, in a timely, accurate, and efficient manner.
• Procure a limited number of services from qualified translators based on availability, language expertise, deadlines, cost, and other relevant criteria.
• Process and manage feedback on translation work provided by third parties accurately and efficiently.
• Ensure all assigned quality tasks are completed within defined timelines and that deliverables meet quality standards.
• Prepare supplementary quality materials required for delivery (e.g., certifications) with accuracy.
• Provide coverage and support for other LV Quality Specialists when required.

Skills & Experience

• Bachelor’s degree in Business, English, Foreign Language, Social or Applied Sciences, or a related field.
• Experience in reviewing COA (Clinical Outcome Assessment) and eCOA (Electronic Clinical Outcome Assessment) localization documents.
• Fluency in a non-English language is preferred.
• Prior translation experience is advantageous.
• Strong organizational skills, with the ability to operate effectively in a fast-paced, deadline-driven environment.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to meet deadlines consistently while maintaining composure under pressure.
• Effective communication skills, with the ability to clearly understand and convey project requirements.
• Strong written and spoken English skills, with timely and clear responses to queries.
• Proficiency in computer applications and tools.
• Ability to independently identify issues and apply problem-solving techniques.
• Ability to collaborate effectively within diverse teams.
• Ability to maintain confidentiality of sensitive information.
• Strong attention to detail with a focus on quality.
• Excellent proofreading and visual comparison skills.
• Good understanding of general linguistics.
• Comfort working with non-standard file types (e.g., .xml files) and basic formatting tags.
• Advanced understanding of English grammar, syntax, and semantics.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.