Program Manager

Job Purpose

The Program Manager is held by key members of the Operations team who serve as the main contact between our major clients, Sales and the team they handle. They draw from their experience managing complex projects, producing results within budget, tight deadlines, and with a focus on high quality and use that knowledge to lead a team of project managers. The position requires strong leadership skills, planning skills, the ability to motivate teams and execute plans to financial objectives.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

• Train, support and provide feedback to Ops Manager on PC performance within designated production teams, manage workload ensuring tasks are allocated evenly within the team. Monitor that PCs follow established procedures consistently for every aspect of the projects they handle.
• When required, organize/attend production-related client meetings, coordinate process review on main accounts and create Service Recovery Report. Create and develop TMC translations tools used for these accounts (Translation Memories, style guides, glossaries, account information, etc.) and develop efficient workflows for maximizing the use of these resources.
• Exercise sound judgment in keeping PMO Directors informed of potential difficulties such as issues affecting cost and turn-around.
• Hands-on production involvement when required.
• Carry out risk assessments.
• Ensure that within the team all work is assigned and completed on time, at appropriate profit levels and within budget.
• Monitor, manage and escalate complaints.
• Ensure all work follows all the approved processes and meets the company’s quality standards.
• Continually identify areas of efficiency and implement strategies to improve processes.
• Organize and monitor resource needs and escalate where appropriate.
• Manage team of project managers, monitor team capacity and escalate issues.
• Manage team holidays, sickness, absence, discipline and appraisals.
• Identify Team's training requirements and action as required.
• Drive effective communication and excellence in performance within the team.
• Provide support for Sales in relation to existing business.
• Work as bridge between Sales and Operations to implement new opportunities.
• Monitor Sales forecast and annual strategy.

Skills & Experience

• Professional experience in the pharmaceutical industry and/or at an LSP - particularly those who have handled pharmaceutical accounts - are highly preferred.
• 3-4 years of experience in people's management. Experienced in staff management; good skill in (remote) team leadership, give support and motivation, being coached to team members, with team members spread in different regions.
• Excellent written and spoken skills in English and Japanese
• Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml). Basic understanding of DTP workflows (InDesign, FrameMaker, etc.).
• Experience in the use of CAT tools.
• Ability to work under pressure, manage multiple priorities.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.