EUC Engineer

Job Purpose

We are seeking an EUC Engineer with a deep passion for modern, cloud-native technology. You are an innovator who will lead the design and maintenance of our End-User Computing environment, with a primary focus on Microsoft Intune. Your mission is to develop and manage a highly functional, stable, and secure device ecosystem for our global user base, driving our transition from legacy tools to a modern management framework. This role is key to standardizing our device provisioning, security, and management processes to ensure a consistent, high-performance experience for all RWS employees.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

• Lead Intune Environment Management: Architect, deploy, and manage the full lifecycle of Windows, macOS, iOS, and Android devices using Microsoft Intune.
• Modern Provisioning: Design, implement, and maintain zero-touch provisioning workflows using Windows Autopilot and Apple Business Manager.
• Policy & Compliance: Develop, test, and enforce device configuration profiles, endpoint security policies, and compliance policies within Intune to meet business and security requirements.
• Application Management: Manage the packaging and deployment of applications, updates, and patches via Intune, ensuring seamless delivery and version control.
• Endpoint Analytics & Reporting: Proactively monitor device health, performance, and compliance using Intune's Endpoint Analytics and reporting features, and troubleshoot issues to maintain a stable environment.
• Technology Assessment: Evaluate new hardware and emerging EUC technologies to ensure compatibility and integration with our Intune-first strategy.
• Security & Hardening: Implement and maintain endpoint hardening standards, access control policies, and security configurations in close collaboration with the cybersecurity team.
• Documentation: Create and maintain comprehensive documentation for system architecture, standard operating procedures, and user guidance related to our Intune-managed environment.

Skills & Experience

• Expert-Level Intune Knowledge: Proven, hands-on experience managing a large-scale enterprise environment with Microsoft Intune. This must include:
  • Windows Autopilot: Expertise in configuring and troubleshooting Hybrid and Azure AD Join scenarios.
  • Configuration & Compliance: Deep understanding of creating and deploying Configuration Profiles, Compliance Policies, and Conditional Access policies.
  • Application Deployment: Advanced skills in packaging (Win32, LOB) and deploying applications, including script-based installations.
  • macOS & Mobile Management: Strong experience enrolling and managing macOS, iOS, and Android devices.
• Azure & Identity: Strong knowledge of Azure Active Directory (AAD), including device identity management, and experience with Microsoft 365 applications and services.
• Operating Systems: In-depth technical knowledge of modern operating systems (Windows 10/11, macOS).
• Scripting & Automation: Proficiency in scripting languages (especially PowerShell) to automate administrative tasks and create robust deployment solutions within Intune.
• Problem-Solving: Advanced analytical and troubleshooting skills with a methodical approach to resolving complex technical issues.
• Hybrid Management Experience: Knowledge of SCCM and co-management is beneficial, particularly in the context of migrating workloads to Intune.
• Virtual Desktops: Familiarity with virtual desktop infrastructure and technologies (e.g., Azure Virtual Desktop, Citrix) is a plus.
• Professional Skills:
  • Highly proficient in the English language.
  • Ability to work independently on complex projects and collaboratively as part of a global team.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.