Project Manager

The Project Manager serves as a primary client contact for assigned accounts and supports the Program Manager as needed.The Project Manager meets with the various teams to discuss open and emerging business issues for assigned accounts as well as to make recommendations for improvements.The role may require leading implementation of new initiatives and completing special projects as needed. The Project Manager may oversee the activities of one or a few junior team members including work allocation.

Key Responsibilities

• Serves as a primary point of contact to clients. Acts as a backup client contact when team members are absent.
• Leads presentations educating clients about projects, project types or about RWS Regulated Industries in general.
• Manages client relationships and provides regular status reports on projects.
• Addresses complex client queries and concerns. Escalates client issues related to highly complex issues or items which may impact client account to immediate supervisor.
• Ensures client satisfaction by proactively seeking and offering solutions.
• Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
• Engages in quotation preparation include complex and strategic requests.
• Ensure ISO requirements are being met.
• Launches and coordinates standard and complex projects which include functions such as negotiating budgets, scheduling, resource allocation and work assignments.
• Performs administrative duties which include project closures, Translation Memory updates and folder structure maintenance.
• Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
• Ensures the receipt of all purchase orders, approves invoices, and escalates payment issues where necessary.
• Review of Profit & Loss report for projects. Provides rationale and suggests corrective action for items not meeting budget.
• Leads the creation of custom workflows and project instructions.
• Collaborates with cross-functional teams on CAPAs.
• Collaborates with the Supply Chain.
• Engages with Supply Chain. May create and send POs to resources.
• Supports Global Account team to improve overall budget, efficiency, and quality.
• Gathers information to forecast upcoming work on various accounts and alerts the team as necessary.
• Assists with account-related meetings and presentations.
• Supports execution of approved account opportunities and their implementation.

Skills & Experience

• Three to five years of hands-on experience coordinating projects within the localization or translation industry.
• Typically requires minimum of 5 years related experience in PMO.
• Typically requires at least a degree or equivalent combination of education and experience.
• Ability to provide guidance to others in a clear and respectful manner.
• Ability to communicate effectively with employees through changes in procedures, client requirements, and other production processing issues.
• Ability to make decisions, collaborate with and assist employees through problems related to job-related issues.
• Strong organizational skills in a fast-paced, deadline-driven environment.
• Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
• Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with minimal supervision.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to resolve customer service and production issues in a professional and efficient manner.
• Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.).
• Demonstrated successful leadership or mentoring experience preferred.
• Verbal and written fluency in at least one foreign language a plus.
• PMP Certification a plus.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.