Instructional Designer

We are looking for an experienced Instructional Designer to join the Product Training team and collaborate closely with Subject Matter Experts (SMEs), product teams, and training colleagues to create engaging, accessible eLearning solutions and learning experiences for our global customers, partners, and internal employees.

This role requires strong instructional design expertise, autonomy in project execution, and the ability to work across a broad network of stakeholders. The successful candidate will demonstrate sound judgment, initiative, and a solid grasp of learning design principles, accessibility, and eLearning development tools.

This role can be fully remote.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

Instructional Design & Development

• Design, develop, and manage eLearning modules and blended learning experiences that support the RWS product ecosystem.
• Define learning objectives, write scripts, outline and storyboard content, and develop course materials using instructional design best practices.
• Ensure all learning content is designed with accessibility principles in mind, following WCAG‑aligned guidance and inclusive learning standards.
• Leverage UX and visual design principles to create intuitive and engaging learning experiences.

Stakeholder Collaboration

• Work directly with SMEs and Product Training team members to translate complex product information into learner-friendly content.
• Adapt content for multiple audiences including external customers, internal employees, and partners.
• Communicate clearly and proactively with stakeholders, ensuring shared understanding of scope, timelines, and expectations.

Project Ownership & Governance

• Own assigned eLearning projects end‑to‑end, ensuring delivery within agreed timescales.
• Maintain training content is up to date on the LMS and other platforms, ensuring accuracy, currency, and logical organisation.
• Support governance processes for content lifecycle management, including planning for retiring outdated materials.

Tools, Processes & Innovation

• Contribute to best practices, tooling decisions, and continuous improvement within the product training function.
• Stay current on emerging learning technologies, AI integration, accessibility practices, and innovative design techniques that can enhance RWS’s training offering.

Multimedia & Assessment Creation

• Produce or edit video and animations for learning content using tools such as Camtasia and Vyond.
• Create knowledge checks, assessments, exams, and certification assets.
• Publish eLearning content in appropriate formats for LMS deployment.

Continuous Improvement

• Gather, analyse, and act on learner feedback to strengthen training quality and user experience.
• Proactively suggest enhancements to workflows, templates, and content design approaches.

Skills & Experience

• Strong foundation in instructional design principles and Learning & Development strategies.
• Minimum 3 years of experience in eLearning development.
• Proven ability to develop courses using Articulate Storyline 360.
• Understanding of learner-centred design, UX best practices, and visual communication.
• Demonstrated ability to design learning accessible to the widest possible audience (WCAG awareness, inclusive design).
• Experience writing technical content and developing structured training materials.
• Experience creating assessments and knowledge checks.
• Experience with LMS platforms (advantage).
• Experience with video or animation tools (advantage).
• Excellent written and verbal communication skills in English; additional languages are an asset.
• Articulate 360 (Storyline 360 proficiency required)
• Learning Management and Experience Platforms
• Camtasia, Vyond
• Text‑to‑Speech tools (e.g., Amazon Polly, Articulate audio tools)

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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