Business Analyst

About RWS

RWS is a global AI solutions company empowering the world’s most trusted enterprise AI.

Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values.

Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.

Headquartered in the UK, RWS is listed on AIM (RWS.L).

More information: rws.com.

About Propylon
 
Propylon is the Dublin-based content‑management arm within the RWS group, specialising in software for legal and regulatory workflows. For more than 20 years, Propylon has helped governments, standard bodies and regulated organisations manage legislation, regulations and legal content in a smarter, modular way.

Joining Propylon means working in a people-led, innovation-driven environment recognised as one of Ireland’s Best Workplaces in Tech - while having the backbone and global reach of RWS. You’d be contributing to meaningful projects that shape law, compliance and global content workflows, with the support and flexibility to grow your skills and career.

Job Purpose

Propylon has an exciting opportunity for an experienced Business Analyst to join a new team within our LWB360 department. This team is being created to service the delivery of LWB360 to the South Australian Parliament, making this a key role in the team.

The successful candidate will work closely with clients and internal teams to ensure that document workflow software solutions are designed, specified, and implemented successfully. Being based close to our first client in Australia removes the need for travel and ensures strong, direct client relationships.

This role contributes to the specification, design, and implementation of LWB360 solutions, ensuring requirements are translated into actionable development tasks and delivered effectively.

Responsibilities:

• Work closely with developers and client subject matter experts to ensure client requirements are fully understood and successfully delivered.
• Participate in workshops with key stakeholders, including internal and external senior management, to gather business requirements and translate them into user stories and development tasks.
• Build strong relationships with all stakeholders, acting as the point of contact for issues and blockers, ensuring they are proactively addressed.
• Document Functional Specifications and work with Technical Leads and Senior BAs to support solution design and successful implementation.
• Prepare and implement deployment activities for each project, including client training/demo sessions, user guides, and internal knowledge sharing.
• Collaborate with clients and internal teams to identify and resolve technical issues.
• Develop an understanding and expertise of client businesses to stay up-to-date with needs, managing expectations through proactive communication.
• Participate in client presentations and demonstrations of software solutions.
• Define, plan, and execute manual test scripts as needed.
• Identify and recommend best practices for the Business Analyst team, sharing lessons learned and experience.

Requirements:

• 4+ years’ experience in a technical Business Analyst role.
• Degree in Computer Science, IT, Business Administration, or equivalent experience.
• Strong business analysis skills with the ability to understand complex business requirements.
• Experience in writing Business Requirements and/or Functional Specification documents.
• Knowledge of SDLC principles.
• Ability to understand and document complex document-centric workflows and conceptualize them in IT terms.
• Self-starter with the ability to work under pressure and meet deadlines.
• Strong technical knowledge and experience with software testing.
• Excellent written and verbal communication skills.
• Proven decision-making capabilities.
• Highly organized, presentable, and able to manage time effectively.

Nice to haves:

• Previous client-facing experience
• Certified BA qualification
• Experience with Office-style applications (macros, formulas, etc.)
• Experience with Visio
• Experience with database reporting tools
• Experience with JIRA
• Experience working in Agile teams

Personal Attributes:

• Wants to be part of a team that is committed to delivering high quality innovative products.
• Wants to be part of a culture that is committed to sharing and enhancing the knowledge of the wider team supporting team wide learning and success
• Have a curious mindset – about what you do, the technology you use and how you connect with others to deliver products that we are proud to deliver to our clients.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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