AI Quality Coordinator

The Quality Coordinator is an integral part of our Data Services team. They will play a key role in ensuring top-notch quality for our AI projects and be responsible for providing quality and innovative assistance to our project management teams. As part of the Data Services Team, the Quality Coordinator will help design, implement, and manage our quality strategy, including QA workflows, data analysis, and tracking of quality KPIs. Expertise evaluating AI-related skills and managing Quality Control processes will be essential for this role.

About Generate
 

We help our customers Generate better content, at scale.

Key Responsibilities

• Defining suitable quality frameworks, metrics, and strategies of Data Services projects
• Performing detailed task analysis, defining key quality drivers and necessary skills, develop efficient testing and onboarding methodologies for our Data Services vendors
• Managing end-to-end Quality Control (QC) processes and providing feedback to suppliers
• Report on delivered quality and propose action plans for improvement
• Address client quality escalations and collaboration with suppliers for root cause analysis
• Implement quality improvement plans for underperforming suppliers
• Support data suppliers and provide timely answers to their queries
• Evaluate QC providers and offer performance feedback and training
• Stay updated on AI industry trends and contribute to new opportunities
• Collaborate with Solutions Architects to develop skill evaluation solutions and visualize quality metrics

Skills & Experience

• Previous experience designing and rolling out quality data management, analysis and visualization processes is needed
• Educational background in Statistics, Psychology, Sociology, Cognitive Science, Data Analytics, Computational Linguistic or similar field is highly preferred
• Experience with Data Collection, Annotation and/or evaluation tasks
• Fluent English – you will be working as a part of an international team and English is our work language. Knowledge of other languages is not needed but welcomed.
• Advanced skills in Excel and Spread Sheet is a must
• Power BI knowledge would be an advantage
• Experience of dealing with suppliers and clients
• Very good communication skills, ability to collaborate remotely
• Focus on quality, attention to detail and ability to manipulate data.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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