LV Quality Specialist

Job Purpose

Under the supervision of an LV Quality & Purchasing Supervisor or the department Manager, the LV Quality Specialist performs internal quality tasks to create error-free, linguistically validated Clinical Outcome Assessments (COAs).

The role performs editing and proofreading of clinical study documents, reconciles discrepancies with internal and external resources as needed and ensures quality tasks are completed in a timely and thorough manner.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

• Understand and adhere to company Quality Management System (QMS) requirements, including but not limited to ISO 9001 and ISO 17100 standards.
• Communicate with company customers/clients to obtain specifications and other information to provide accurate and timely quotes, ensuring their needs are met and issues are resolved promptly.
• Conduct thorough research and review of licensed COA documents, instrument profiles, and prior translation projects to avoid duplication and provide archive discounts.
• Prepare and process quotations for both licensing and translation projects, considering project complexity, type, size, and client specifications.
• Coordinate with colleagues in other departments to ensure cost and time estimates are accurate and within company capabilities, and that orders are processed according to client requests.
• Maintain organized records of instrument information, updating the instrument database as needed, and communicate updates to the team.
• Compose or generate a variety of materials (e.g., reports, memos, letters, manuals) to document activities and convey information regarding the status of client requests and associated projects.
• Analyze quoted project prices against actual prices to monitor accuracy and recommend changes to future cost estimates.
• Engage in ongoing training and professional development.
• Coordinate with the Finance/Accounting Department to ensure proper processing of invoices and payments for projects.
• Transfer project files within the company electronic filing system to facilitate processing.
• Set up project file folders (specification sheet, purchase order, etc.) and make them available to the production team in a timely manner.
• Conduct special projects as assigned.
• Recommend policies, procedures, and actions to improve departmental efficiency and product quality, and to meet company quality and cost objectives.

Qualification Profile

• Bachelor’s Degree in Business, English, Foreign Language, Social or Applied Science, or another related field.
• Preferably a minimum of one year’s experience in a fast-paced, professional environment.
• Fluency in a non-English language preferred.
• Translation experience preferred. 
  
  

Skills and Abilities 

• Strong organizational skills in a fast-paced, deadline-driven environment
• Ability to prioritize and coordinate multiple projects and competing work demands
• Ability to consistently meet deadlines and maintain composure under pressure
• Ability to communicate effectively and to clearly understand project requirements 
• Fluent in written and oral English with the ability to succinctly respond to queries in a timely manner
• Proficient computer skills
• Possess the skills to problem solve issues independently
• A team player who can collaborate effectively with a diverse group of individuals
• Ability to maintain confidentiality of company information
• Quality focused and detail oriented
• Excellent proofreading and visual comparison skills
• Good understanding of general linguistics 
• Aptitude to work with non-standard file types (e.g. .xml files) and manage very basic formatting tags
• Expert level understanding of English grammar, syntax and semantics

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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