Linguistic Services Manager

Job Purpose

As Linguistic Services Manager, you will be part of a team that is fully dedicated to an interesting and famous IT client. You will work together with your colleagues around the world, to apply, define and implement new and current language quality management processes in order to ensure our deliverables are in-line with the client’s expectations.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

• Provide linguistic services to the production team, supply chain team, and the customer
• Work with supply chain team in recruitment efforts (evaluating suitability of candidates; onboarding successful candidates, etc.)
• Manage continuous and proactive development, design and implementation of quality management methodologies, special linguistic services (quality reporting and monitoring, vendor training, language asset development & maintenance, etc.)
• Deliver assigned linguistic services tasks (e.g. enforcement of linguistic guidelines, proactively manage quality across assigned languages, investigate and compile RCA/CAPAs, locale/geo-specific recommendations, LLM-related tasks, etc.)
• Proactively analyze quality trends across locales/content types/teams; plan, implement & own improvement plans

Skills & Experience

• Linguistic education is a must or equivalent working experiences
• Min. 3 years working experience (ideally in a customer/client facing role in quality management, with a background as translator/editor)
• Perfect command of spoken and written English
• Native level of one other language besides English
• Confident using Microsoft Office software (Excel, Word, PowerPoint)
• Experience working with CAT tools (Trados, Phrase etc.)
• Strong coordinating and communication skills (providing training, communication with customers, relaying difficult feedback to linguists)
• Must be capable of working in fast-paced, dynamic environment with frequent changes in process & systems
• Strong aptitude for multi-tasking & prioritization
• Ability to follow complex, detailed instructions
• Strong sense of accountability – the quality team drive and own quality results
• Attention to detail
• Analytical mindset & advanced problem-solving skills
• Focus on quality and service delivery

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.