Senior Security Operations Analyst

Job Purpose

The Senior SecOps Analyst will support the organization’s cybersecurity operations by managing and maintaining security tools, responding to incidents, and assisting in vulnerability management.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

• Operate and maintain cybersecurity monitoring and response tools to ensure optimal performance and recommend improvements where necessary.
• Utilize automation techniques to enhance the effectiveness and efficiency of operational security tasks.
• Collaborate with IT Infrastructure teams to implement automated solutions that improve security tooling and associated platforms.
• Respond to cybersecurity threats and incidents detected by security tools, processes, and Managed Detection and Response (MDR) partners.
• Follow established incident response processes and runbooks and contribute to their continuous improvement.
• Support the implementation and operation of the Vulnerability Management program.
• Monitor for new vulnerabilities, assess potential business impact, and assist in coordinating remediation activities.
• Perform core tasks such as monitoring and resolving support tickets related to security tooling.
• Ensure cybersecurity tools are up to date, healthy, and fully functional.
• Provide advice and guidance on cybersecurity to other areas of the organization when required.
• Assist with security audits by gathering and sharing information and evidence related to security control configuration and performance.

Skills & Experience

• Experience in a similar role in Security Operations
• Experience of key cybersecurity controls such as Anti-malware, EDR/XDR/NDR, SIEM, Email and Web Security, Vulnerability Management, SOAR/automation
• Understanding of common cybersecurity threats and mitigation techniques with a keen interest in keeping your knowledge and skills up to date
• Understanding of Cloud security fundamentals, including how to monitor and secure IaaS, PaaS and SaaS platforms, Azure AD, Microsoft 365 and Azure Security, CSPM
• Strong general IT skills and a good understanding of IT Infrastructure, including Windows laptops and servers, cloud platforms such as Microsoft Azure/Office 365/AWS, networking and firewalls.
• Experience or a strong desire to learn scripting and automation techniques such as Python
• An analytical mindset with strong problem-solving skills.
• Excellent communication skills, both written and verbal, able to explain technical information in a simplistic manner.
• Ability to show leadership and mentor less experienced members of the team.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.