Renewal Docketing Specialist

About the Role

The Docketing Specialist will be responsible for managing and maintaining our renewal clients’ system, managing payment receipts, and billing settlements. This role ensures the accuracy and timeliness of data entry, updates, and file uploads within our systems and reports to clients, supporting the overall efficiency and effectiveness of our operations.

About Protect
 

RWS IP Solutions is the world’s leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign patent filing, IP research and patent renewal services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality.

We help streamline clients’ internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We offer patent renewals and recordals services, as well as the widest range of IP research services on the market. RWS IP Solutions supports its clients throughout the entire IP lifecycle, from concept to commercialisation. RWS clients include many of the world's best known brands, and 18 out of 20 of the world’s largest patent filers.

Key Responsibilities

•  Process payment receipts after payment confirmation.
•  Identify and resolve any discrepancies or issues between payment transfer   orders (PTOs) and the renewal system.
•  Generate reports and regularly update on payment receipt registration activities.
•  Operate and manage the client’s Intellectual Property Management System   (IPMS), ensuring accurate and timely data entry.
•  Update and maintain client system data to ensure all information is current   and accurate.
•  Upload documents and files to the client system as required.
•  Monitor and track deadlines to ensure all tasks are completed within specified timeframes.
•  Collaborate with the service manager to ensure all registration requirements are met.
•  Identify and resolve any discrepancies or issues within the client’s IPMS.
•  Provide training and support to team members on the use of the client’s IPMS.

Skills & Experience

• Proven experience in a similar role, preferably within a law firm or corporate environment.
• Strong attention to detail and accuracy in data entry and management.
• Proficiency in using IPMS.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.
• Problem-solving skills and the ability to handle multiple tasks simultaneously.
• At least 2 years of work experience.