Senior Product Manager

We’re looking for an experienced and commercially-minded Senior Product Manager to join our software team at a pivotal moment. With a loyal customer base and mature products in the market, we’re now focused on accelerating innovation - especially through the strategic use of AI - to unlock new sales opportunities and maintain our competitive edge.

This is more than a delivery role. We want someone who thrives on understanding market dynamics, competitive positioning, and customer pain points - and who can translate those insights into bold product direction. You’ll work closely with customers, engineering, and leadership to shape the future of our product portfolio.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

• Engage deeply with customers to uncover unmet needs and emerging opportunities.
• Define and document new capabilities that solve real problems and delight users.
• Collaborate with engineering to deliver high-impact, technically elegant solutions.
• Lead market and competitive analysis to inform product strategy and prioritisation.
• Champion innovation, especially around AI-driven features and workflows.
• Identify opportunities for new products and adjacent markets.
• Influence go-to-market strategy and support sales enablement.

Skills & Experience

• Proven experience in product management within software or SaaS.
• Strong customer empathy and ability to translate feedback into product vision.
• Strategic mindset with a passion for market analysis and competitive intelligence.
• Excellent communication and stakeholder management skills.
• Experience working with AI technologies or a strong interest in applying them.
• Ability to balance short-term delivery with long-term innovation.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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