AI Coordinator, Community Engagement

About Enterprise Services

Enterprise Services (ES) enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses. 

Job Purpose

AI Coordinator provides support to external vendors (raters) through our community engagement platform. 

Key Responsibilities

• Provide First-level support to our external vendors (raters) on Data Services projects using our community engagement platform
• Assign support requests to Project Managers in cases where second-level support is necessary
• Communicate with raters and provide information needed to ensure smooth delivery of Data Services projects 
• Status monitoring across all assigned tasks and troubleshooting any issues

Skills & Experience

• Very good verbal and written English proficiency – you would be working in and English-speaking environment
• Previous experience in customer support or customer facing role
• Attention to detail, ability to improvise, solve problems and work independently
• Knowledge of Windows and Microsoft Office
• Team spirit—you will be part of a team that helps each other

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.