Linguistic Services Manager - Senior

Job Purpose

As a Senior AI Linguistic Services Manager , you will be responsible for monitoring linguistic and overall quality of our deliveries in the broad spectrum of AI related services, early flagging quality issues and proposing improvement steps. Your role will involve day-to-day operations as well as participation on innovations strategies, including AI implementation into the linguistic processes, optimization of AI annotation and evaluation strategies and exploration of new areas for creative quality management in this everchanging and exciting environment.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

• Provide linguistic services and support for AI tasks to the production team, the partners and the customer.
• With the help of your direct manager and colleagues, manage continuous and proactive development, design and implementation of quality management methodologies, AI-focused linguistic services (quality reporting and monitoring, vendor training, asset development & maintenance and more).
• Deliver assigned AI services tasks (e.g. enforcement of task specific guidelines, proactive management of quality across assigned languages and projects).
• Provide trainings to translators, annotators and assorted stakeholders.
• Identify opportunities for process improvements and innovation in linguistic and AI workflows.
• Stay updated on industry trends, best practices, and emerging technologies in AI language services.

Skills & Experience

• Linguistic education or equivalent working experiences.
• AI specific courses, certificates and trainings will be a significant advantage
• Min. 2 years working experience (AI Services, quality management, ideally in a client facing role and/or supporting role in AI Services setup).
• Perfect command of spoken and written English.
• Very good skills with Microsoft Office software, especially MS Excel.
• Current and practical knowledge of AI annotation and evaluation, AI prompting and LLMs
• Very good coordinating and communication skills (providing training, communication with customers).
• Must be capable of working in a fast paced environment, have a flexible attitude to work and good problem resolution skills.

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RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. 

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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