Workspace Specialist

In your role as a Workspace Specialist, you’ll spearhead the seamless integration of our workforce with our customers’ data, ensuring robust security measures. Your expertise will be pivotal in shaping our digital workspace, enhancing productivity, bolstering security, and fostering collaboration among our employees. Furthermore, you’ll proactively track industry trends, ensuring our workspace solutions remain scalable and adaptable to the evolving needs of both our company and our customers.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

Strategic Workspace Design and Implementation.

• Collaborate with business stakeholders to understand their unique requirements.
• Manage our Azure Citrix solutions that align with our organizational goals.
• Implement and configure virtual desktops, application delivery, and remote access technologies.
• Deploy, configure, and manage Azure resources, including virtual machines, storage, and Log Analytics Workspaces

Proactive Environment Management.

• Assume ownership of our Citrix environment.
• Regularly apply updates, patches, and security fixes to maintain a secure infrastructure.
• Optimize configurations for performance, scalability, and user satisfaction.
• Monitor system health and address any issues promptly.

Performance Optimization and Troubleshooting.

• Continuously monitor performance metrics.
• Identify and resolve bottlenecks, latency, and other performance-related challenges.
• Collaborate with cross-functional teams to fine-tune the environment.

Collaboration and Leadership.

• Work closely with IT teams, business units, and management.
• Participate in technology discussions and contribute to strategic decisions.
• Propose innovative solutions to enhance productivity and user experience.

User Support and Communication.

• Provide technical support to end-users.
• Address inquiries related to the Citrix environment promptly.
• Communicate effectively with both technical and non-technical stakeholders.

Documentation and Best Practices.

• Create and maintain comprehensive documentation.
• Document system designs, configurations, and standard operating procedures.
• Promote best practices within the team and organization.

Skills & Experience

• Citrix Architecture and management
• VDI technologies
• Cloud platforms and deployment of VDI technologies
• Microsoft Azure, including Virtual Machines, Storage, and Azure Entra
• Infrastructure as Code (IaC) using Terraform, PowerShell, Azure CLI
• Highly proficient in the English Language.
• Ability to work independently and as part of a team.

#LI-LG1

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.