Global O2C Process and Transformation Lead

The O2C Process and Transformation Lead is tasked with driving the delivery of transformation initiatives into SSC operations. This role combines deep process expertise with a focus on embedding transformational change, particularly through the unified ERP programme (converge legacy ERPs into MS D365) and the broader finance roadmap. This role will work closely with the SSC delivery team and collaborate with IT, finance, and other business functions to ensure successful, sustainable transformation.

This role will require you to manage a small team of subject matter experts and process specialists. You will collaborate with the Head of O2C, Head of Finance Operations, Shared Service Centre (SSC)s O2C Global Delivery Lead, Head of Finance Process Optimisation and peer Process and Transformation Leads to ensure effective and efficient streamlining of process operations and identification of cross-process synergies.

About Group Finance

In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.  

It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. 

Key Responsibilities

• Work closely with the Head of Global O2C Operations to design and implement the strategic vision and process roadmap for O2C
• Review the design of the end-to-end O2C processes for improvement opportunities
• Implement strategies for process optimisation and automation
• Act as the key O2C workstream lead in the design and implementation of our Unify programme to deliver our new ERP (D365) across all divisions
• Ensure the smooth and successful implementation of new acquisitions into RWS processes and finance systems
• Drive continuous improvement of O2C processes - support building of business cases to obtain funding for O2C process improvement opportunities considering cost and value
• Coordinate stakeholder engagement to ensure any required changes to policies, procedures, and O2C processes are implemented 

Skills & Experience

• Previous leadership/project management experience with 5+ years global operational delivery experience, ideally within a high volume global or multi-regional shared services environment
• Proven track record of involvement in large scale transformation Projects/Programmes
• Expert knowledge and functional experience in O2C processes such as billing, cash applications, collections, credit control would be strongly preferred
• Strong understanding of internal controls requirements, accounting policies and statutory accounting principles to ensure compliant O2C processes
• Knowledge, expertise, or certifications in process optimisation
• Working knowledge of core finance systems, ERP and sourcing, procurement and other speciality O2C systems, frameworks, and functionality
• Proven ability to effectively work across geographies and resolve conflicts as necessary
• Strong stakeholder management skills, able to lead by example and hold teams, customers, and partners to account
• Entrepreneurial approach to seize opportunities and problem-solve for improvement
• Excellent verbal and written skills with an ability to work and communicate with various levels within the company

RWS is a global AI solutions company empowering the world’s most trusted enterprise AI.

Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values.

Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.

Headquartered in the UK, RWS is listed on AIM (RWS.L).

More information: rws.com.

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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