People Services Process Improvement Specialist

We are looking for someone who enjoys bringing order to complex information and finding better ways to do everyday work. In this role, you’ll help improve how our HR People Services processes and manage knowledge across the globe.

You’ll work with colleagues from different HR areas (like HRIS, HRIT, and Rewards) and help us make our processes clearer, smarter, and more efficient - with a bit of help from technology, including AI.

About HR 
 
Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.  

Key Responsibilities

• Keep knowledge accessible: Build and maintain clear and user-friendly internal knowledge bases and documentation libraries so teams can easily find what they need, when they need it.
• Make information flow better: Review how HR information is currently shared, spot gaps or bottlenecks, and introduce practical ways to simplify communication between global HR teams
• Manage SharePoint sites: Take ownership of HR SharePoint spaces - ensuring content is accurate, well-organized, and supports the daily work of HR People Services teams.
• Use technology to make a difference: Explore how AI and other new technologies can help us work smarter, such as using automated updates, or new ways of sharing information.
• Collaborate across HR functions: Partner with HRIS, HRIT, Rewards, and other HR teams to align process improvements and ensure everyone has a consistent experience.
• Support improvement projects: Work closely with the Head of Global People Services Processes to plan, coordinate, and deliver process improvement initiatives that support our wider HR strategy.
• Keep documentation clear and consistent: Develop and maintain templates, guides, and process maps that help teams follow the same standards and best practices.
• Drive continuous improvement: Regularly review how things are done, identify where we can improve, and suggest practical, sustainable solutions that make day-to-day HR work easier.

Skills & Experience

• Proven experience in Human Resources, Business Administration, Information Management, or a related field.
• Fluent in English, both written and spoken.
• Previous experience with HR process improvement
• Very good communication and writing skills
• Advanced user of Microsoft 365 tools, especially SharePoint, Teams, and similar.
• Strong organizational skills, attention to detail, and reliability.
• Proactive and curious mindset, with a keen interest in exploring new technologies, capabilities of various artificial intelligence (AI) and other digital tools.
• Ability to work independently and collaboratively in a global, cross-functional environment.
• Key competencies: Digital Literacy, Process Orientation, Collaboration, Continuous Improvement, Communication.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.