Senior Data Service Project Manager

As a senior data service project manager, you will be the core bridge connecting customer AI strategies with high-quality data delivery. You must possess excellent project management skills and a solid understanding of data security, quality control, and technical processes. You will be responsible for leading and managing complex AI data projects, ensuring they are delivered on time, within budget, to the highest quality standards and safety regulations, ultimately directly improving the performance of customer AI models

About Train AI Data Services
 

Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do – our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. TrainAI by RWS helps our clients address this challenge head-on. 

With a seamless blend of technological understanding and human intelligence, TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, TrainAI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. Visit rws.com/trainai to learn more. 

Key Responsibilities

• Manage client AI data projects, provide customers with AI data collection, cleaning and labeling services.
• Identify new opportunities to grow services and solutions, and drive revenue growth within existing key accounts
• Supporting accounts through a consultative, customer, and commercial focused approach, demonstrating how TrainAI can help drive client success
• On-time delivery of high-quality projects within budget and to client’s expectations, following operating procedures and best practices
• Compile of project estimates and schedules
• Managing production risks as appropriate to eliminate potential pitfalls or obstacles
• Recommending specific improvements in methods/processes/technologies that lead to high customer satisfaction

Skills & Experience

• Minimum of 5 years in project/program/account management experience, AI training data project management experience is highly recommended
• Excellent communication skills. Proficiency in spoken and written English
• Analytical and structured problem solving
• Works collaboratively and uses a positive approach to achieve goals
• Understanding of business concepts, strategy, structures and processes
• Relationship builder with self-awareness, able to inspire others, and can easily build relationships and interact with a wide variety of diverse people in a variety of situations

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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