AI Quality Coordinator

AI Quality Coordinator is an integral part of our Data Services team. You will play a key role in ensuring top-notch quality for our AI projects. As part of the Train AI Data Services Team, you will help to support our management with our quality strategy. This includes QA workflows, data analysis, and tracking of quality KPIs. Your data service expertise in AI Data Quality will be essential to our success.

About Train AI Data Services
 

Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do – our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. TrainAI by RWS helps our clients address this challenge head-on. 

With a seamless blend of technological understanding and human intelligence, TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, TrainAI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. Visit rws.com/trainai to learn more. 

Key Responsibilities

• Help to define and support suitable quality frameworks, metrics, and strategies of Data Services projects.
• Perform detailed task analysis, defining key quality drivers and necessary skills, develop efficient and onboarding methodologies for our Data Services Vendors.
• Provide feedback to team/stakeholders.
• Support client quality escalations and collaborate with the team for root cause analysis.
• Support quality improvement plans for underperforming locales and vendors.
• Support data stakeholders and provide timely answers to their queries.
• Evaluate vendors and offer feedback with training on error trends.
• Support and help drive a robust auditor program with training.
• Collaborate with Solutions Architects to develop skill evaluation solutions and visualize quality metrics.
• Stay updated on AI industry trends and contribute to new opportunities.

Skills & Experience

• Previous experience rolling out quality data management and analysis is needed
• Educational background in Statistics, Psychology, Sociology, Cognitive Science, Data Analytics, or matching workforce experience in AI Quality Data is preferred
• Experience with Data Collection Quality, Annotation and/or evaluation tasks
• Power BI skillset is preferred
• Experience dealing with vendor management is preferred
• Very good communication skills
• Ability to collaborate, remotely, to help solve day to day tasks
• Ability to manipulate data, with skills in Excel/Google Spreadsheet, required; Advanced skills in Excel/Google Spreadsheet preferred
• Fluent English – you will be working as a part of an international team and English is our work language. Knowledge of other languages is not needed but welcomed.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.