Senior Director of Inside Sales

We are seeking an accomplished Senior Director of Inside Sales to lead our global Inside Sales organization. This leader will be accountable for driving new business, renewals, and account growth across specific customers segments and lines of business, while maximizing automation, synergies across teams, and collaboration with Field Sales and other go-to-market teams. 

The successful candidate will combine strategic vision with operational discipline and a passion for leveraging AI-driven tools and processes to scale performance. 

About RWS

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. 

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

Key Responsibilities

Leadership & Strategy 

• Define and execute Inside Sales strategy ensuring balanced revenue, renewal, and pipeline goals. 
• Instill a culture of accountability, continuous improvement, and innovation. 
• Collaborate closely with Field Sales, Marketing, Support, and Product/Services teams to deliver a seamless, customer-centric go-to-market motion. 
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Revenue, Growth & Synergies 

• Own and deliver Technology and Services revenue targets. 
• Optimize the synergies across the Inside Sales perimeter, ensuring SDRs, Sales Reps, Account Managers, and Renewals work as an integrated engine. 

Automation & Operational Excellence 

• Champion the use of automation and AI-driven tools to improve productivity and effectiveness. 
• Standardize processes and playbooks across all teams while adapting to different sales cycles. 
• Continuously improve efficiency through data insights, workflow automation, and system integration.

Talent Development 

• Build and scale a strong leadership bench. 
• Create role-specific enablement and nurture talents for the overall sales organization. 
• Foster a learning culture that embraces technology, collaboration, and data-driven decision-making. 

Skills & Experience

• Extensive progressive Inside Sales leadership experience in SaaS and/or Services, with proven ability to manage at scale. 
• Demonstrated success in leveraging automation and AI to improve sales productivity and predictability. 
• Experience managing large, multi-role organizations across new and existing business. 
• Track record of driving cross-functional collaboration with Field Sales, Marketing, and Customer Success. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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