AI Training Lead

The Training Lead is responsible for designing, implementing, and managing comprehensive training programs that support organizational goals and employee development. This role involves identifying training needs, developing training materials, and delivering training sessions to employees at various levels within the organization. The Training Lead will also evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.

About RWS Enterprise Services 
 
The RWS Enterprise Services enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.  
 
Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.  

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses.  

Key Responsibilities

Training Program Development:

• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers.
• Design and develop training programs, including online courses, workshops, and seminars, that align with organizational goals.
• Create and update training materials such as manuals, presentations, and videos.

Training Delivery: 

• Conduct training sessions in-person or via virtual platforms, ensuring effective delivery and engagement.
• Coordinate with external training providers when necessary.
• Facilitate onboarding programs for new employees.

Training Evaluation and Improvement: 

• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Continuously update training programs based on evaluation data and organizational changes.
• Implement improvements to training materials and delivery methods.

Leadership and Collaboration: 

• Lead a team of trainers and provide guidance and support.
• Collaborate with department heads and managers to ensure training programs meet their needs.
• Serve as a point of contact for training-related inquiries and issues.

 Administration: 

• Maintain records of training activities, attendance, and outcomes.
• Prepare reports on training activities and outcomes for senior management.
• Manage the training budget and ensure cost-effective training solutions.

Skills & Experience

• Bachelor's degree in Human Resources, Education, Business, or a related field.
• English upper intermediate both written and speaking.
• Minimum of 2 years of experience in training and development, with at least 2 years in a leadership or management role.

Skills: 

• Strong understanding of adult learning principles and training methodologies.
• Excellent presentation and communication skills.
• Proficiency in using training software and tools (e.g., LMS, e-learning platforms).
• Strong organizational and project management skills.
• Ability to work collaboratively and influence stakeholders at all levels.

Competencies: 

• Leadership and team management
• Strategic thinking and planning
• Adaptability and continuous improvement
• Problem-solving and analytical skills
• Customer-focused approach
• Sense of urgency

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.