Human Resources Team Lead

The Global Service Delivery Human Resources Team Lead supervises a team of HR Administrators who provide administrative support to multiple RWS sites. The role ensures the effective and efficient delivery of HR People Services processes. The Human Resources Team Lead works closely with Global Service Delivery leadership on proper execution of HR administrative services. 

About RWS HR 
 
Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.  

Key Responsibilities

• Ensure that the HR administration team executes and administers end-to-end People Services in accordance with global processes, and agreed upon local variations, for a country or region, ensuring data accuracy, professionalism, and timelines. 
• Manage the HR administration team, including daily stand-ups, coaching, training, and developing team members to ensure the highest level of service delivery and customer satisfaction.
• Personally responsible for assigned data administration work, requiring timely data input, maintenance, and accuracy within the HR systems.
• Serve as first point of escalation for the HR administration team during work request escalations, and any HR System challenges that arise.
• Maintain HR policies and procedures in compliance with legal and regulatory requirements.
• Ensure accurate and timely processing of HR transactions, such as employee data changes, new hires, terminations, and other forms of HR administration.
• Collaborate with other HR teams to ensure seamless delivery of HR services.
• Continuously evaluate and improve HR processes and procedures to ensure efficiency and effectiveness.
• Work with regional HR leadership to develop and deliver HR metrics and reporting to measure and monitor the effectiveness of administrative services.
• Identify opportunities and problem areas in service delivery processes, troubleshoot issues and recommend solutions.
• Drive operational performance and service excellence within the HR Shared Service team and monitor performance of the team against defined performance/quality standards.
• Carry out other tasks as required to support the People Services team.
• Escalates issues to People Services Leadership in a timely manner.

Skills & Experience

• Understanding of HR issues, process and procedure together with knowledge of statutory requirements.
• Experienced knowledge of transactional HR processes and HR Administration.
• Understanding of Data Protection legislation, its implications, and the need to comply
• Experience in a customer focused environment, ideally working to SLA's.
• Experience managing a team and able to demonstrate achievement of performance and efficiency benefits through coaching and people development.
• Demonstrates high caliber time-management and organizational skills.
• Strong email and in-person communication skills.
• Able to work proactively, both collaboratively and independently.
• Attention to detail.
• Ability to balance demands and priorities.
• Experience of problem solving.
• Ability to proactively identify opportunities to improve the service
• Able to handle sensitive and confidential information carefully, with discretion.
• Takes ownership of assigned tasks and sees them through to completion.
• Proficient using Microsoft Office.
• HRIS and Talent Acquisition systems experience.
• Strongly preferred: Experience using Microsoft Dynamics 365 HR solution, iCIMs recruiting software.
• A college degree is required.

Some Key Performance Indicators (KPIs) for This Role

• Service Level Agreements (SLAs): Ensure that all HR services provided to internal customers, such as recruitment, onboarding, employee data management, benefits administration, and employee relations, meet or exceed the established SLAs.
• Customer Satisfaction: Measure and enhance customer satisfaction levels within HR by continuously improving processes and services.
• Process Improvement: Continuously refine HR processes to boost efficiency and enhance quality.
• Compliance: Ensure adherence to all HR-related laws, regulations, and company policies across all HR shared services.
• Team Performance: Monitor the HR shared services team’s performance, focusing on productivity, work quality, and compliance with company policies and procedures.
• Data Accuracy: Maintain the accuracy and integrity of employee data within the HR information system and reporting.

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. 

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.