AI Coordinator

An AI Coordinator coordinates reporting, technical, quality assurance and task level aspects of data service delivery. They operate within all tooling platforms required to deliver the services and coordinate third party data service workers (raters) to ensure high quality and on-time delivery. 

About RWS Enterprise Services 
 
The RWS Enterprise Services enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.  
 
Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.  

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses.  

Key Responsibilities

• Advanced proficiency in data entry, analysis, and reporting using Excel and Google Sheets, including experience with formulas, pivot tables, and charts.
• Full expertise in all tooling platforms (both RWS internal and third party) necessary for data service delivery.
• Internal reporting to all production stakeholders about task status, issues, exceptions, etc., via dashboards, pivot tables, creating data views, data export and data manipulation, etc.
• Proactive communication with the TrainAI sourcing team and management.
• Quickly building up detailed knowledge about each data service task assigned to the coordinator.
• Cooperation with Quality on creating/editing data service task specific guidelines.
• E2E communication management with all raters for a given portfolio.
• Coordinating raters across all the assigned tasks (can be more than one task).
• Intra-day task status monitoring across all assigned tasks (usually multiple tasks).
• Handling all exceptions and issues that would prevent successful task completion, e.g. troubleshooting technical issues, follow up with in-active, low performing, un-responsive raters.
• Proactive cooperation with Quality around QA: coordination of external Auditors, doing hands-on QA, reporting low performing raters, replacing low performing raters, etc.
• Participation in the implementation of new tools, their testing and evaluation, cooperating with teams that create, update, or develop new data service solutions, platforms, and tools.

Skills & Experience

• At least bachelor’s degree.

• Specialization in IT, computers. At least some interest in data structures and data handling.

• Strong written communication skills in English to effectively engage with raters globally.

• Task assignment, task monitoring, and task issue troubleshooting across varied pools of resources.

• Written communication in English with varied pools of resources worldwide.

• Demonstrated experience with work requiring great attention to detail.

   

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. 

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.