Manager, SC Custom Solutions

Job Purpose

As a Manager of SC Custom Solutions team, you will manage a group of professionals and execute departmental plans and priorities, focusing on building and managing customized supply chain solutions of varying complexities, enabling client delivery across a range of localization and/or data services projects. This may include large-scale cross-functional projects and solutions.  This includes, but is not limited to onboarding and qualification, financials, risk, compliance, contracting, reporting and supplier performance management.

You will be expected to support, develop and lead your direct reports, as well as to proactively review existing processes and propose/implement improvements where applicable. You will be expected to take ownership of the assigned account or group of accounts and ensure that supply chain solutions meet expectations, are provided in a timely manner and align with overall strategy.

Key Responsibilities

• Manage a group of direct reports providing customized supply chain solutions to our internal teams responsible for client delivery.
• Participate on creation of supply chain strategy for the assigned account(s), as well as build and manage related custom supply chain solutions with your team - based on client requirements and aligned with wider Supply Chain/RWS strategy and policies.
• Provide training, support and development opportunities to your team along with a positive results-oriented working environment.
• Partner with teams across RWS as needed and ensure we keep good relationships with both internal stakeholders and suppliers working on the program you support.
• Provide support to suppliers with client-specific issues and/or processes and drive/support end-to-end process optimization where applicable.
• Proactively flag any risks or potential improvements to our existing workflows and processes, including creation of risk mitigation and/or improvement plans and their implementation
• Act as an advisor for your area of expertise and participate on operational departmental planning.
• Account-specific supplier performance management

Skills & Experience

• 5+ years of experience related to supply chain management / vendor management / project management or similar role, ideally in localization and/or data services industry.
• 2+ years of people management experience or demonstrated track record of people management potential (e.g. dotted line reporting model etc.)
• Ability to define client/project-specific supply chain strategy, performance metrics and lead the team efforts on assigned projects and/or initiatives including implementation, tracking, reporting and corrective actions in line with wider departmental/RWS strategy.
• Great communication skills, both spoken and written, along with a positive personality.
• Process and results-oriented.
• Fluency in English, both spoken and written.
• Advanced proficiency in MS Office (Excel, Word, Outlook, PowerPoint) - e.g. VLOOKUPs.
• Ability to stay organized and prioritize while engaged on multiple projects at once.
• Ability to work with data, analyse it and draw relevant conclusions / provide recommendations and reports

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RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. 

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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