Onboarding Manager

The APAC Onboarding Manager role offers a unique opportunity to lead the client experience for a dynamic and globally recognized organization, acting as the key coordinator for onboarding new clients across the APAC region. This is a high-impact role that combines project management, client engagement, and cross-functional coordination.

You will own the end-to-end onboarding journey, ensuring seamless setup, managing Statements of Work (SOWs) and Master Service Agreements (MSAs), and navigating country-specific contract practices throughout Asia. Fluent in both written and spoken English and Chinese is essential, as you will work closely with local and global teams to help ensure client expectations are met from day one.

The role suits someone who is independent, highly organized, and able to collaborate well with global teams.

This is an exciting opportunity to shape the onboarding function, contribute to scalable growth in a key region, and strengthen collaboration across a fast-evolving global organization.

About RWS IP Solutions
 

RWS IP Solutions is the world’s leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign patent filing, IP research and patent renewal services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality.

We help streamline clients’ internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We offer patent renewals and recordals services, as well as the widest range of IP research services on the market. RWS IP Solutions supports its clients throughout the entire IP lifecycle, from concept to commercialisation. RWS clients include many of the world's best known brands, and 18 out of 20 of the world’s largest patent filers.

For further information, please visit: RWS IP Solutions

Key Responsibilities

• Client Onboarding & SOW Management

• Own the end-to-end onboarding process for clients based in Asia.
  • Manage Statements of Work (SOW) and Master Service Agreements (MSA), including Chinese translation and coordination of other language translations as needed.
  • Understand different contract practices by country in APAC.

• Cross-Functional Coordination

• • Act as a bridge between Operations and Sales teams.
  • Proactively identify and escalate issues during onboarding.
  • Work with Operations to understand information needed in client-facing discussions.

• Communication & Documentation

• • Provide regular updates to internal stakeholders.
  • Ensure clear and timely communication with clients and internal teams.

• Team Support

• • Collaborate with global team members to document, create, and improve onboarding processes.
  • Serve as a backup to other onboarding team members when they are out of office.

Skills & Experience

• 5+ years of experience with Patents or other Intellectual Property.
• Fluent in written and spoken English and Chinese.
• Strong organizational and documentation skills.
• Ability to manage multiple clients and competing priorities.
• Familiar with client services processes and contract coordination.
• Experience as a Client Success Manager, in Onboarding, or in Project Management.
• Independent and self-driven.
• Ability to collaborate effectively with teams across the globe.
• Customer service oriented.
• Strong problem-solving mindset, with the ability and drive to research and resolve issues independently.

#LI-AL2 #LI-Hybrid

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. 

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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