Onboarding Project Manager

About The Role

The Onboarding Project Manager acts as a bridge between the pursuit and delivery teams and is responsible for overseeing the onboarding of Tech Enabled, Customers Proprietary and 3^rd Party solutions into RWS’s Client Services team. 

The role ensures best practices, continuity and alignment across the regions and accelerates time to revenue as effectively and efficiently as possible.

This is a client centric role, participating actively in client stakeholder calls and ensuring client requirements are clearly understood. The Onboarding PM applies technical and professional acumen and provides a consultative approach to ensure the final solution is viable, achievable and meets the client’s needs.

About The Strategic Solutions Group (SSG) 
 

The Strategic Solutions Group, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcreating highly impactful marketing campaigns. The SSG works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients.

Key Responsibilities

• Collaborate with the pursuit team and work closely with the technical onboarding PM in the advanced stages of the sales cycle to understand the client's needs
• The pursuit team not only limited to SCS but also RI APAC team.
• Perform discovery and information gathering with the client
• Defines client onboarding plans, schedules and controls work for self-and/or others to ensure the accomplishment of objectives
• Becomes revenue-generating and move to business as usual asap
• Create clear and compelling client presentations on proposed solutions
• Partners closely with internal stakeholders to influence the successful implementation of the solution

• • Tech Enabled, Customer Proprietary and 3^rd party Solutions
  • Participate actively in client stakeholder discovery calls
  • Ensure there is a clear understanding of the client’s needs
  • Ensure the solution is clearly documented 
  • Partner with LTDS colleagues to review the requirements and address any gaps
  • Ensure ongoing collaboration through to final implementation

• • Ensure the solution has been tested by client and internal stakeholders
  • Ensure the client is kept informed of progress on a regular basis
  • Collaborate with PS and LTDS to oversee any customization requirements

• Keep informed/Self-help on RWS technology best practices and evolving features
• Collaborate on continuous process improvement initiatives and drive new feature requirements with tech development on an ongoing basis
• Actively drive postmortems with key stakeholders

Critical Skill & Competencies

• Demonstrates concern and takes action for meeting and exceeding their customer’s expectations and requirements
• Accepts full personal responsibility for the quality and timeliness of work
• Works collaboratively and uses a positive approach to achieve goals
• Shows a genuine effort to work as a unified organization to achieve business goals
• Applies technical and professional knowledge, skills and judgment to accomplish results

• Maximizes the use of technology and automation in ways that help people stay connected with each other, both within and outside of the company

• Demonstrates understanding of business concepts, strategy, structures and processes

• Develops and applies appropriate strategies to gain the support of others

• Communicates messages, intentions, ideas, opinions and feelings openly and honestly, especially in difficult situations
• Builds trust by behaving consistently, honestly and with integrity
• Develops capacity for change; initiates, manages and sustains change at individual, initiative and organizational levels
• Full understanding of ISO 21500
• Excellent all-round knowledge of MS products including data/file manipulation, simplification and presentation
• Mastery and all-round knowledge of all appropriate in-house or third-party tools, likely to be a tool or process
• Excellent knowledge of all translation processes, ability to support as part of the sales process and understanding of client requirements
• Understanding of localization processes for the most complex project types, e.g. multimedia

Knowledge, Skills and Ability

• Strong understanding of RWS TMSs, MT, Evolve and AI technology solutions and operational best practices
• Advanced technical solutions and problem-solving skills
• Fluent in English
• Strong organizational skills
• Ability to work independently
• Ability to independently communicate information to internal teams, partners and clients
• Ability to educate client on localization topics and best practices of the industry
• Can discuss variables impacting cost and quality as well as the limitations of each technology
• Have a positive attitude, reliability, flexibility and a resourceful outlook
• Strong presentation skills
• Strong analytical and critical thinking skills
• Strong research skills
• Is a role model to others by coaching and mentoring and providing thought leadership

#LI-AL2 #LI-Hybrid

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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