Senior Project Manager

We are seeking a Team Manager with a strong background in translation project management and localization processes. This role will lead a globally distributed team, manage multiple client accounts, and be responsible for conducting Quarterly Business Reviews (QBRs).

About the Strategic Content Solutions (SCS)

The Strategic Content Solutions, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SCS works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients.

Key Responsibilities

• Lead, mentor, and support an international team of project managers and coordinators working on translation and localization projects.
• Oversee the end-to-end delivery of translation projects, ensuring adherence to timelines, quality standards, and client-specific requirements.
• Manage multiple client accounts, serving as the primary point of escalation and ensuring client satisfaction through proactive communication and effective issue resolution.
• Conduct and lead Quarterly Business Reviews (QBRs) with key clients to evaluate KPIs, address challenges, and identify opportunities for growth.
• Collaborate closely with cross-functional teams—including Sales, Linguistic Quality, Engineering, and Operations—to ensure seamless project execution.
• Drive continuous improvement in workflows, tools, and team performance by leveraging data insights and client feedback.
• Stay informed about industry trends, CAT tools, and translation management technologies to enhance service delivery and innovation.

Skills & Experience

• Proven experience in people management, preferably within international and remote team environments.
• Minimum of 5 years of experience in translation project management, localization processes, or the language services industry.
• Strong understanding of translation workflows, CAT tools, and localization best practices.
• Demonstrated ability to manage multiple client relationships with professionalism, responsiveness, and strategic insight.
• Excellent verbal and written communication skills, with experience leading client presentations and Quarterly Business Reviews (QBRs).
• Exceptional organizational and problem-solving skills, with the ability to manage multiple priorities effectively.
• Flexibility to collaborate across time zones as needed.

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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