Search Consultant, IP Research

The Search Consultant plays a critical role in the IP Research business, managing the lifecycle of search studies and acting as a primary point of contact for clients. This role is responsible for defining the scope of client requests, delivering high-quality patent research services, and ensuring that all interactions align with client expectations.

About IP Solutions
 

RWS IP Solutions is the world’s leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign patent filing, IP research and patent renewal services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality.

We help streamline clients’ internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We offer patent renewals and recordals services, as well as the widest range of IP research services on the market. RWS IP Solutions supports its clients throughout the entire IP lifecycle, from concept to commercialisation. RWS clients include many of the world's best known brands, and 18 out of 20 of the world’s largest patent filers.

For further information, please visit: RWS IP Solutions

Key Deliverables

• Collaborate with clients to define the scope of requests and tailor services to their specific needs.
• Efficiently handle all client queries, complaints, and troubleshooting to ensure timely resolutions.
• Manage and ensure the timely and accurate delivery of client reports.
• Conduct quality checks to confirm deliverables meet client expectations.
• Oversee the last stage of review before delivery, completing all necessary admin checks.
• Serve as the main point of contact for ongoing client interactions, ensuring clear communication and responsive follow-up.
• Facilitate a smooth onboarding process for new clients to integrate them into our services.
• Provide support after report delivery, managing any revisions or follow-up queries.
• Collect client feedback and collaborate with the Operations team to refine services and improve client satisfaction.

Key Responsibilities

• Work with stakeholders to fully understand client requirements and develop appropriate deliverables.
• Manage client communications and address feedback, queries, and complaints promptly.
• Oversee and allocate requests to the appropriate search team or section based on client needs.
• Demonstrate AOP Connect to clients, collecting feedback to improve platform functionality.
• Act as a liaison between clients and internal teams, including sales and account management, to maintain operational standards and ensure high-quality service.

Skills & Experience

• A degree in science or engineering.
• Strong experience in patent searches, with the ability to:
  • Develop effective search strategies.
  • Review patent and non-patent literature.
  • Present technical findings in clear and concise formats.
• In-depth understanding of analyst-led patent search processes, philosophy, and mindset.
• Familiarity with all patent research services, including patentability, novelty, landscape, invalidity, and FTO studies.
• Working knowledge of AOP Connect from operational and client perspectives.
• Proven ability to work effectively with diverse teams, including senior analysts and Crowd Study Managers.
• Strong presentation skills, both oral and written.
• Ensuring precision and quality in all deliverables.
• Experience or willingness to assist with Crowd Studies as part of professional development.

#LI-AL2 #LI-Hybrid

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. 

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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