Associate Customer Renewals Analyst

RWS is looking for a highly motivated and detail oriented Associate Customer Renewals Analyst to join the Global Technology Renewals Team. The Associate Customer Renewals Analyst will be directly supporting our clients and their contracts in a consultative manner to ensure a continuous and successful engagement with RWS and the Renewals team.

As part of the global Renewals team, you’ll be responsible for a subset of our customer base in order to build valuable relationships with them alongside the other internal RWS Teams that service the customer. The ideal candidate is a self-starter, multi-tasker with strong organizational and communication skills. Someone who works well under pressure to meet ongoing and overlapping deadlines within short time constraints. The expectation is not that the candidate will know everything, but a successful individual in this role will understand that details matter and is willing to roll-up their sleeves. We are looking for someone who is as passionate about providing an exceptional experience for our customers.

Key Global Responsibilities

Reporting to the Director-Global Tech Renewals, an Associate Customer Renewals Analyst will be required to:

• Pro-actively review the customer contracts to ensure commercial agreement is in line with current customer license entitlements
• Contact and follow-up with customers and partners to ensure a timely maintenance renewal process: prepare renewal quotes for maintenance contracts within 90 days prior to expiration
• Manage customer requests for contract merges, transfers and license purchases and work with the RWS Legal Team on contract amendments as needed
• Weekly reporting on the progress of maintenance renewals
• Administer and consolidate data concerning maintenance renewals
• Track cancelled maintenance contracts including reasons for cancellation
• Maintain accurate records of all contacts with clients in Salesforce
• Management of ad-hoc projects
• Develop and maintain relationships which benefit client & RWS
• Identify new business opportunities & partner with sales to generate a growing revenue stream for RWS

Key personal skills and experience:

• Min 1-2 years business experience in a customer renewals or similar position
• Be confident to interact & negotiate with decision makers at client side
• Excellent attention to detail and a commitment to both accuracy and quality
• Demonstrated ability to work independently as well as in a team environment
• Ability to multitask in a fast-paced, high pressure environment
• Ability to take initiative and a strong work ethic
• Must be able to work towards set deadlines
• Ability to meet new challenges with optimism and an open mind

Technical skills

• Fluent in English
• Excellent customer service and communication skills
• Excellent verbal and written communication skills
• A thorough understanding of delivery of Client Services

Nice to Have Qualifications:

Familiarity with Salesforce

Experience with cloud-based/SaaS solution offerings

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.