Senior IP Consultant

The role holder will be responsible for the delivery and customer engagement model for RWS’ IP Solutions in Korea.

About IP Solutions
 

RWS IP Solutions is the world’s leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign patent filing, IP research and patent renewal services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality.

We help streamline clients’ internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We offer patent renewals and recordals services, as well as the widest range of IP research services on the market. RWS IP Solutions supports its clients throughout the entire IP lifecycle, from concept to commercialisation. RWS clients include many of the world's best known brands, and 18 out of 20 of the world’s largest patent filers.

For further information, please visit: RWS IP Solutions

Key Deliverables

• Implementation of a Target Operating Model to scale IP solutions in Korea.
• Improve speed to revenue for IP solutions in Korea
• Ensure IP Solutions customers in Korea receive a world-class service.
• Encourage customer take up of the IP Solutions Digital Platform.

Main Duties & Responsibilities

• Supporting local sales team with product demonstrations and subject matter expertise.
• Customer interface for patent filing, translation and renewal services.
• In conjunction with IP Solutions global product strategy, enable capability in Korea for new IP Solutions product lines.
• Continuously review cost to serve, manage capacity & utilization.
• Oversee the delivery of IP Solutions to Korea clients, ensuring high levels of customer satisfaction and retention
• Engage customers effectively and work collaboratively with sales function to nurture account plans.
• Collaborate with the Sales team to align service delivery with client needs and revenue targets.
• Maintain strong client relationships.
• Partner with HR to support talent development, recruitment, and retention strategies.
• Coordinate with IT and Finance to ensure operational efficiency and compliance with corporate policies.
• Partner with IP Solutions product function to drive localised requirements for Korea IP market.
• Ensure that the Korea team’s activities are aligned with the global corporate strategy and objectives.
• Develop and implement annual objectives and performance metrics to achieve revenue and profit targets.
• Monitor market trends and client needs to identify opportunities for business growth and improvement.
• Provide guidance and support to team members to ensure effective execution of daily operations and long-term objectives.
• Foster a trusting and collaborative work environment that encourages professional growth and self-development.
• Maintain strong relationships with global stakeholders, including corporate headquarters and other regional offices.
• Act as the primary liaison between the Korea team and global stakeholders, ensuring effective communication and collaboration.
• Advocate for the Korea team’s needs, including training and professional development opportunities, to enhance team capabilities.
• Work with global stakeholders to organize training programs for the Korea team, ensuring alignment with corporate standards and best practices.
• Promote a culture of continuous learning and skill development within the team.

Skills & Experience

• A minimum of five (5) years of experience in a customer focused senior management role.
• IP industry experience essential.
• Ability to operate in a matrix organisation.
• Experience in building a scalable operating model.
• Ability to work with sales teams to deliver a world-class customer experience.
• Understand how to deliver scalable localisation
• Commercially orientated.
• Exceptional customer service skills.
• Excellent communication skills.
• Proven track record in building and developing teams.
• Ability to prioritize and multi-task in a timely manner in a fast-paced environment.
• A self-starter, working without supervision and able to navigate across internal and external senior stakeholder groups.

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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