IT Asset Coordinator - junior

Hybrid work from Bydgoszcz office (Fordońska 246)

Job Purpose

This exciting, fast paced internal facing role requires an excellent communicator with the ability to use their own initiative. The successful candidate will join our IT Asset Team which is part of SDL’s Global IT Team. This team manages software and hardware assets for 4000+ end users across 48 countries. The ideal candidate will be highly motivated with an excellent customer focused, methodical approach and commitment to service delivery.

About Group Technology

Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, with a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

• Administration, purchasing and consolidation of IT assets (9000 EUC and 200 Servers).
• Utilization of asset management tools (such as Ivanti, FlexNet Manager, Lansweeper) to provide asset and license reports to the various IT teams upon request.
• Manage tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email or Teams (around 600 tickets per month/team).
• Handling purchase requisitions and approve orders for materials and services in related purchasing systems.
• Managing and maintaining IT assets register.
• Regular interaction with vendors\suppliers.
• Negotiating contracts with publishers and vendors.
• Conducting physical inventories.
• Work with the various departments to ensure consistent methods for software and hardware approval and deployment.

Skills & Experience

Essential

• Customer focused approach and commitment to service delivery.
• Knowledge and understanding of new technologies.
• Good analytical skills including advanced MS Excel experience
• Proactive and can-do attitude
• Problem-solving skills.
• Strong interpersonal and communication skills, both verbal and written.
• Keen interest in technology.
• Advanced level of competency in Excel for producing advanced reports, pivot tables etc.
• Acute attention to details.

Desirable

• Logical and methodical approach to working.
• Ability to negotiate with and influence staff at all levels.
• Knowledge of IVANTI solution/HAM tools
• Procurement experience, working with vendors and suppliers.
• Good exposure to PO\Finance systems.
• Knowledge of DELL’s products (workstations, servers, peripherals).
• Basic knowledge of Ivanti and Lansweeper.

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values 

                  Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.