Group Quality Manager

As a Group Quality Manager at RWS, you will maintain and enhance the Quality and Environmental Management Systems, ensuring compliance with ISO certifications and industry best practices. You will lead continuous improvement initiatives, manage internal and external audits, and support the organization in achieving high standards of quality.

About Group Technology

Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. 

With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Key Responsibilities

• Assist with the quality and environmental management systems including continuous improvements activities. This includes coordinating the review and update of SOP’s requiring change as a result of transformation programs.
• Support with the preparation and execution of both client and certification body external audits.
• Coordination and execution of internal audits in-line with the QMS audit schedule.
• Support the commercial organization by providing timely response / resolution to internal / client requests for QMS/EMS enquiries.
• Participate with completing risk assessments, including reviewing, updating and publishing data.
• Execute ISO-related reporting against defined KPIs.

Skills & Experience

• 3 years + experience in a quality management role.
• Ideally educated to degree level or has equivalent work experience in relevant area.
• Experience with Quality Management Systems under ISO 9001. Knowledge of ISO 14001, ISO 17100 and ISO 18587 is desirable.
• Ideally a trained internal auditor.
• Strong understanding of quality management principles and risk management practices.
• Highly organized and methodical with good IT skills.
• The ideal candidate should have experience in maturing quality management programs. They should be capable of assessing current processes, identifying areas for improvement, and implementing changes to enhance program maturity.
• Self-motivated and independent but capable of working as part of a team: The ideal candidate should be capable of working independently with minimal supervision within an engaged team. They should be able to take initiative, prioritize tasks, and manage their time effectively while working together.
• Decision-making: The candidate should have strong decision-making skills. They should be confident and assertive in making decisions that align with the company’s quality management policies, procedures and standards, even in complex and challenging situations.
• Excellent communication skills to effectively collaborate with internal teams and external stakeholders.
• Strong analytical skills and attention to detail.

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values 

                  Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.