Service Portfolio Manager

Job Locations CN-Shenzhen | CN-Beijing
Posted Date 6 days ago(18/02/2025 07:58)
Job ID
2025-4567
# of Openings
1
Category
Project Management
Banding
3

Job Purpose

About The Role

 

This position is to serve IP Renewals China clients and handle inquiries/requests/concerns/issues to deliver services, thus securing renewals revenue and ensuring client satisfaction.

 

About IP Services 
 
RWS IP Services is the world’s leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign filing and IP research services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality. We help streamline client's internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We also offer the widest range of IP research services and the leading patent research database, PatBase. RWS clients include many of the world's best-known brands, and 18 out of 20 of the world’s largest patent filers.  

Job Overview

Key Responsibilities

 

  • Ensure clients to have a positive experience at all stages of the renewal service
  • Dispatch of renewal reminders & invoices, credits
  • Processing of renewal instructions
  • Budget Forecast & Estimates
  • Responsible for addressing all client inquires and providing solution
  • Contracts & Business take-on

 

 

Skills & Experience

 

  • 3 or 5-year experience in IP focused role essential, preferably IP renewals.
  • Ability to interact and communicate with clients effectively.
  • Exceptional time management skills.
  • Planning and organizing.
  • Team Player
  • Self-starter and acts upon own initiative.
  • Ability to solve problems and offer solutions.

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

 

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

 

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

 

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

 

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

 

RWS Values


Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

 

For further information, please visit: RWS  

 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

 

 

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed