Project Manager

Manages a variety of types of projects/accounts to implement solutions to clients that result in excellent quality, customer satisfaction, retention and is on budget. Applies deep project management, customer service expertise, product/solution experience, and knowledge of vertical sector, to efficiently and effectively implement projects and deliver a positive customer experience.

About Regulated Industries

RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies).  

Key Responsibilities

• Operational Excellence – Delivers a variety of projects, often of medium to high complexity, on-time, within budget and with high quality. Manages all facets of the project and account management with little to no instruction/supervision (e.g., work analysis/scoping, project methodology, planning, resourcing and scheduling, technology, monitoring and controls, additional business opportunities and communications). Devises and optimizes workflow processes that enable a more effective and efficient service to the customer. Acts as the main contact for the customer and monitors progress and achievement against established KPIs (e.g. quality objectives of on-time delivery and content quality, profitability of accounts). Takes corrective actions to resolve issues and keep project on track.
  
  
• Delivers Quality, Value and Results – Uses a variety of project management methodologies, tools, and problem solving techniques to optimize project quality and profitability. Contributes to continuous improvement, particularly in the area of root cause analysis and taking corrective action. Owns and coordinates an investigation into an escalation (e.g., client complaints, non-compliance). Helps to build customer loyalty by being proactive with the customer, for example, in handling problems before they escalate, identifying opportunities for improvement, identifying additional products and services that can help solve business issues.
  
  
• Functional Excellence – Applies deep project/account management expertise to identify areas for improvement (e.g., methods, processes, resources) that will increase customer satisfaction and business opportunities. Applies specific knowledge of the vertical and localisation technologies (e.g., Studio, TMS, Multitrans, World Server, Helix, Atlas) to meet the customer’s expectations. Actively looks for ways to optimise customer experience and raises ideas to management. Works with other functions (e.g., Vendor management, Engineering, Risk & Quality) to drive customer excellence strategies and tactics and implement improvements.
  
  
• Relationship Building – Builds strong working relationships internally and externally with customers and qualified service providers (e.g., translators, proofreaders, interpreters, typesetters) to enable project team to work collaboratively and effectively. Cultivates long-term customer relationships and creates customer confidence by maintaining regular contact, assessing satisfaction, and uncovering concerns and business needs.

Skills & Experience

• Typically requires minimum of 3 - 5 years related experience
• Typically requires at least a degree or equivalent combination of education and experience.
• Identifies potential risks in advance, analyses them and takes necessary actions to reduce the risk.
• Understands industry specific regulatory requirements and the impact government regulations have on each document type. Able to support the Sales process of a specific industry.
• Full understanding of ISO 21500.
• Management of the localization of file types related to e-learning and multimedia.
• Management of the localization of complex documentation project including artwork edits.
• Excellent knowledge of all translation processes and support as part of the sales process, analysis of client requirement including management of client test translations.
• File preparation, analysis and reintegration of all projects using appropriate in-house or third party tools.

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.