Credit Controller

The Credit Controller will be responsible for completing credit management activities and maintaining accurate records for the company. This will include authorizing and managing of credit in line with established policies and approvals. You will have a significant role in implementing and enforcing credit management processes within the team.

An essential part of this role is ensuring that credit management reports prepared for reporting meet accounting best practise and regulatory requirements. You will report to the Global O2C Delivery Lead, work with and provide guidance and support to the team as required.

About Group Finance

In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.  

It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. 

Key Responsibilities

Perform credit management activities

• Review and validate new customer credit assessment requests
• Assess new customer credit risk
• Assess customer credit limit extension requests
• Manage and track credit hold reports and existing customer/portfolio credit risk, balancing risk to minimize potential nonpayment and creation of bad debt
• Review and provide recommendations on credit limit, exposure, and risk category in line with credit policies
• Support with queries from regulatory authorities and external auditors
• Work with and support the team in day-to-day activities including issues requiring judgement and expertise
• Support overall team goals and objectives

Support continuous improvement of the AR processes in the Shared Service Centre (SSC)

• Work with the Global O2C Delivery Lead to execute O2C process strategy
• Spot errors and suggest ways to improve efficiency of systems and processes
• Ensure performance targets are met and raise issues if targets are not achieved
• Demonstrate and champion process expertise supporting O2C Global Process Owners (GPO) initiatives

Ensure credit management compliance

• Perform prescribed credit management activities within defined credit policies and ensure all credit authorisations are processed in accordance
• Ensure credit management activities prior to and during period end close are compliant with the fiscal close calendar, ensuring adequate time for collaboration with various teams impacted
• Ensure all O2C controls are adhered to and documented appropriately
• Inform colleagues and stakeholders about procedural and regulatory requirements
• Support the implementation of risk management process and associated controls in line with company policies
• Respond to requests from regulatory authorities and auditors

Collaborate with others 

• Establish relationships and credibility within the team as well as other cross-functional teams
• Collaborate with Master Data team for required data points, best practices and standards and data issues
• Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist
• Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from third-party credit agency are actioned by the team in a timely and accurate manner
• Collaborate effectively with external auditors

Skills & Experience

• 3 years’ experience in O2C credit management operations
• Strong English language skills
• Advanced MS Excel skills with a proven aptitude to interpret financial data
• Strong knowledge of finance business processes, credit policies, and statutory accounting principles to ensure compliant SSC operations
• Working knowledge of core finance systems, ERP and related specialty functional systems, frameworks, and functionality
• Experience performing credit management tasks/procedures at a moderately difficult to considerably difficult level
• Examines issues and makes informed recommendations related to credit assessment/management
• Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution
• Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations
• Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work

Beneficial to have:

• Experience with MS Dynamics
• Credit certifications e.g., Certificate in Credit Management, Certified Credit Executive (CCE), Credit Portfolio Manager (CPM) or equivalent
• Conversant in other languages beside English
• Bachelor’s degree in Finance, Accounting, Economics, or other business-related discipline

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.