Linguistic Validation Project Manager

The LV Project Manager works closely with the team leader and collaborates with various departments.  They coordinate the creation of error-free, linguistically validated translations through a reiterative process of harmonization, back translation, expert review, in-country review, and cognitive debriefing.  The role communicates with clients and vendors related to day-to-day items such as clarification of work to be performed, project status updates, and providing timelines for delivery.  The role regularly serves as lead project manager and main client contact, provides training to department members and completes special projects as needed.

About Linguistic Validation 

Linguistic Validation (LV) is a specialized business unit within RWS Regulated Industries that focuses on the translation, validation, licensing, and electronic implementation of Clinical Outcome Assessments (COAs). COAs are questionnaires completed during clinical trials which allow sponsors to collect data about treatment effectiveness, side effects, and health status directly from patients and caregivers. 

The LV Team is over 20 years of experience in the COA field, positioning us as the industry leader. Our team performs a wide variety of functions in addition to translation, including recruitment and interviewing of patients around the world, development of novel research for presentation and publication, expertise in licensing and copyrights, and management of electronic implementation of COAs (eCOA) in over 80 languages.   

For more information, visit: RWS

Essential Functions

• Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards
• Manages client requirements, needs, concerns, production risks and requests
• Provides status reports on projects and serves as a primary point of contact to client on assigned projects
• Leads presentations educating clients about project steps, timelines, and deliverables
• Ensures client satisfaction by proactively seeking and offering solutions
• Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables
• Leads the creation of workflows and project instructions for internal teams
• Serves as Lead Project Manager on projects with multiple Project Managers
• Coordinates and communicates with interviewers and recruiters for the purpose of conducting debriefing interviews, analyzing results, and making recommendations for improvements.
• Coordinates and communicates with translators, research specialists, in-country/client reviewers, and others as needed.
• Provides assistance and training to Associate Project Managers during projects at the direction of team lead or manager
• Coordinates with colleagues in other departments for the purpose of ensuring efficient workflows
• Performs administrative duties which include project closures and folder structure maintenance
• Recommends policies, procedures and/or actions for the purpose of improving efficiency and providing direction for meeting the company’s objectives.  May implement and evaluate effectiveness of improvement initiatives.

Additional Duties

• Performs other related duties, as assigned
• May perform traditional project management functions as needed

Note:  The above description is illustrative of tasks and responsibilities.  It is not meant to be all inclusive of every task or responsibility.

Knowledge, Skills and Abilities

• Knowledge of LV project management procedures
• Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills
• Organizational and time management skills
• Ability to report work orally or in writing to supervisor as required
• Ability to carry out instructions furnished in written or oral form, and to work with minimal supervision
• Ability to use personal computers and software applications (e.g., Word, Excel, PowerPoint, Adobe, CAT tools)
• Ability to work with a diverse group of individuals
• Ability to maintain confidentiality of information regarding company financial and other information
• Ability to establish and maintain cooperative working relationships with others contacted in the course of work; teamwork and consensus-building skills
• Ability to resolve customer service issues in a professional and efficient manner

Qualification Profile

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.  Typical qualifications would be equivalent to:

• Bachelor’s degree in business, English, Foreign Language, Social or Applied Science, or other related field.
• Successful experience in LV Project Management, generally a minimum of one year.
• Previous experience in the translation industry preferred.
• Foreign Language knowledge desirable.

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.