IP Renewal Receipt Coordinator / Specialist

Entry level role with core focus on obtaining, verifying, and dispatching renewal receipts / proof of renewal documents. Customer and supplier facing role.

About IP Solutions
 

RWS IP Solutions is the world’s leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign patent filing, IP research and patent renewal services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality.

We help streamline clients’ internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We offer patent renewals and recordals services, as well as the widest range of IP research services on the market. RWS IP Solutions supports its clients throughout the entire IP lifecycle, from concept to commercialisation. RWS clients include many of the world's best known brands, and 18 out of 20 of the world’s largest patent filers.

For further information, please visit: RWS IP Solutions

Key Responsibilities

• Responsible for obtaining renewal receipts from suppliers and verification of renewal receipts against payment orders.
• Monitor, track, and chase suppliers for outstanding renewal receipts.
• Responsible for timely obtaining renewal receipts from PTO websites and verification of renewal receipts against payment orders.
• Liaise with Payment Specialist to analyse potential discrepancies between payment order and renewal receipts and provide solution.
• Responsible for uploading renewal receipts to the respective record in renewal management system by adhering to specified document description.
• Manage and coordinate the dispatch of renewal receipts in a timely manner to customers by following the processing steps within the renewal operating system.
• Stay up to date with latest official fee schedules as well as country laws.
• Ensuring the highest level of care when working with customer data.  
• Liaise with customers and colleagues in a professional manner. 
• Responsible for any other duties assigned and executed to the highest standard. 
• Ensure compliance with policies and procedures and take immediate action by reporting to your supervisor where risk is identified.  

Key Deliverables

• Prompt and accurate handling of all tasks assigned.
• Understanding of task-tracking and urgency.
• Exceptional understanding of PTO websites and ability to interpret data correctly.

Ability to master the renewals processing platform.

Skills & Experience

• A minimum of 1 year experience within the IP industry
• High-level attention to detail and excellent command of numbers and calculations.
• Understanding urgency and escalation procedure.
• Good communication skills.
• Exceptional time management skills.
• Planning and organising.
• Capable of working both with and without supervision, individually and as part of a team.

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.