Knowledge Manager

Lead the expansion of RWS overall service offering globally by developing our supply chain and in-house team in linguistic and technical expertise. Recognized as a subject matter expert, applies advanced supply chain and business expertise in addressing complex business needs and problems.

Initial contract of 12 months with possibility of extension.

Key Responsibilities

• Knowledge Building  – Proactively creates and shares key knowledge content to develop expertise and readiness within Language Delivery and Supply Chain teams. Works cross-functionally and partners with key stakeholders to identify strategic areas of focus, design and deliver solutions to grow knowledge and align practices and tools. Creates and maintains training curricula for specific verticals, clients and functions. Elaborates certification programs for language specialists and vendors. Designs and oversees mentoring programs to foster cross-teams knowledge building and sharing. Develops training materials related to QMS controlled documentation.
• Operational Excellence – Proactively forecasts internal requirements, working with various groups (e.g., Sales, Project Management, Supply Chain, Language Delivery, etc.) to best position RWS to deliver on unique and/or challenging resource needs.  Performs regular analysis of strategic or escalated account (e.g., processes, systems, risks, best practices) to identify weak areas and determine corrective actions to close existing/potential gaps.  Defines talent related initiatives, processes and standards globally to improve efficiency and effectiveness.  Monitors and analyzes progress/KPIs across regions/accounts/projects to proactively highlight trends, risks, opportunities and improvements.
• Delivers Quality, Value, and Results – Develops and implements strategies and tactics to improve processes, methodologies and tools on a global basis.  Designs and implements best practices and quality improvement plans aimed at optimizing results and driving client satisfaction.  Frequently applies subject matter expertise in addressing quality issues within specific accounts.  Develops external supply chains (e.g., vendors, freelancers, and partners) and other stakeholders by providing advice, direction and training.
• Functional Excellence – Builds functional expertise within the global Supply Chain organization by developing/facilitating developmental programs, providing advice and direction.  Enables adoption of new processes, methods, tools through effective influencing and change management techniques.  Contributes to the overall Supply Chain organizational strategy.  Stays abreast of local and global supply chain trends.  Actively promotes RWS as a world class provider of Language Services and Technology.
• Relationship Building – Collaborates cross-organizationally to develop enhance the supply chain function’s value and outcomes.  Instills confidence with senior leadership by applying advanced supply chain expertise in addressing short and long term business needs.  Actively leverages external networks and relationships to identify trends that will impact RWS supply chain.

Skills & Experience

• Change Agility: Adaptable, curious individuals who experiment and can navigate the stress and discomfort of change.
• Continuous improvement: Constantly challenges the status quo and seeks opportunities to improve processes and solutions.
• Customer focus: Encourages and personally delivers excellent customer service to all customer, both internal and external.
• Decision making: Shows good decision-making ability and relies on facts and relevant information, not just what they are told.
• Process orientation: Ability to both adhere to and yet actively look to improve upon processes and procedures.
• Relationship agility: Relationship builders who are very self-aware, can inspire others, and can easily build relationships and interact with a wide variety of diverse people in a variety of situations.
• Analytical thinking: Can understand and work logically, and methodically, through any problem to arrive at the optimal solution
• Risk analysis: Actively thinks about risks, and how to mitigate them, and actively manages risks in everything that they do.
• Education: Typically requires at least a degree or equivalent combination of education and experience.
• Experience: Typically requires minimum of 7 years related experience (Supply Chain Strategist, Localisation Project Manager with Finance/Legal direction, etc).

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.