Cork, Ireland | Customer Service and Business Data Technician

Are you passionate about finding solutions to application problems? Do you feel comfortable validating data? If so, this could be the job for you!

As a Customer Service and Business Data Technician, you will be responsible for providing support via email to general users and businesses as well as researching, analyzing, and validating information using web-based maps and news articles/social media/official websites.

We are looking for candidates with native speaker fluency in English.

On a given day, your work might include:

• Providing support to general users of the maps app
• Trouble-shooting and if required, escalating issues
• Dealing with business queries, in accordance with company policies
• Evaluating data quality through web-based research and phone calls
• Applying critical thinking to identify high-level trends
• Identifying root cause(s) of trending issues through web-research
• Creating analytical reports

Candidates must:

• Be eligible to work in Ireland
• Have native speaker fluency in English, both verbal and written
• Be willing to work on a full-time basis under a hybrid modality in Cork, Ireland

An ideal Customer Service and Business Data Technician would be:

• Detail-oriented, analytical, and passionate about solving problems
• Passionate about IT and familiar with iOS and macOS
• Able to work with large datasets, identify patterns and trends, and draw conclusions to recommend actions
• Comfortable with placing outbound calls
• Passionate about IT and familiar with iOS and macOS
• Comfortable working independently, as well as in a small and large cross-functional team

It would be great if you have:

• Experience with spreadsheets
• Experience with database systems
• Customer support experience in a technical environment
• Familiarity with basic GIS concepts
• Familiarity with web-based map applications
• Experience in data analysis
• Experience with social media sites
• University Degree in Business Analysis or equivalent combination of education and experience

More information:

• Specified Purpose Contract with possibility of extension (with 6-months' probation period)
• Onsite and full-time position in Cork, Ireland
• Day shift from Monday to Friday
• Benefit allowance
• Birthday leave
• 10% discount on specific Company Healthcare Insurance
• 10 to 15% discount on annual membership at a particular gym
• 50% of the cost of shuttle services covered by RWS
• Bike to Work scheme

If you are interested in the position and fulfill the requirements, please hit "Apply" and complete your application.

We look forward to hearing from you, Thank you!

Keywords: Data analyst jobs, Data analysis, Bilingual Jobs, Customer Support, Customer Service, technical support, tech support, IT jobs, RWS, Jobs in Cork, Cork jobs, Jobs in Ireland