Business Application Platform and Support Manager

As Business Applications Platform and Support Manager within the Group IT Solutions Delivery Team, you will be responsible for the online ordering, fulfilment & licensing solutions that support the business. You will work closely with all business functions to develop ideas and turn them into strategic roadmaps that support business objectives and goals, collaborating with colleagues across the wider Global IT team including Service, Infrastructure & Network. Overall responsibilities will include extending support to a few Strategic Projects, which may include ticketing platform, capacity and capability management etc.,

About Group Technology

Group Technology enables the organization to achieve its strategic direction whilst driving shareholder value. The division establishes common standards and IT governance across the business. It further develops and manages core applications enabling smooth operational running of the organization across all functions. We drive and deliver future roadmaps aligned to the overall strategic direction of the business. Group Technology support services to over 7500 end users across the globe, manage the information security operation and safeguard all our assets. Our core Group Technology functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management. Group Technology has a global presence across all regions with over 400 staff.

Key Responsibilities

• Directs implementation of processes, tools, metrics, initiatives and technology that will support the strategy and improve revenue generation & productivity
• Create the conditions for effective development of group wide strategies and tactics that support the short- and long-term strategic objectives
• Responsible for managing a governance framework and accelerating change 
• Identify and rectify gaps in current processes
• Be the visionary and evangelist to drive user adoption and exploitation of the current toolsets, as well as the day-to-day user support and maintenance
• Provide operational visibility through business ownership of technologies and the documentation of best practice
• The ability to manage business stakeholders to ensure appropriate prioritisation of demand to hit agreed business objectives
• Ability to manage vendors taking appropriate measures for controlling costs, reducing potential risks relating to vendors and deriving the best value long-medium term
• Operational responsibility for provision of support for ordering systems.
• Joint responsibility with procurement for costs of systems ensuring that appropriate controls are in place
• Contribute to the construction and maintenance of training documentation of relevant systems.
• Responsible for the regular distribution of status reports that measure the team’s performance against agreed critical success criteria. You should seek to implement best practice in communication, sharing ideas with colleagues to ensure the wider team is always updated/briefed
• Manage a small team and the workflow within that team. Offshore team experience would be beneficial
• Take responsibility for delivering key solutions by working with all business functions
• Ensure objectives and requirements are captured for new developments and create a project structure
• Develop and maintain roadmaps
• Ensure that all projects have clear ‘success metrics and report success/challenge back to the business accordingly
• Coordinate with stakeholders, gather and validate required data and contribute to strategical projects

Skills & Experience

• Years of experience should be 7-10 years.
• Recent experience of working as a Business Applications Platform Manager or similar role 
• Experience using/working with online ordering, provisioning & licensing tools & solutions including subscription-based offerings
• Experience of complex integrations to other third-party solutions 
• Understanding of entire software delivery cycle and stakeholder relationship management.    
• Proven ability to understand business processes
• Proven experience in gathering and documenting complex Business Requirements
• Knowledge and understanding of software development methodologies and industry best practice standards
• Proven stakeholder management experience
• ITIL Experience would be beneficial

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values 

                  Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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