Senior Technical Account Manager

The Technical Account Manager is responsible for RWS Language Weaver customers success, a key member of the Language Weaver customer-facing team and works closely with our customers and partners to ensure RWS Language Weaver solutions are deployed successfully and used efficiently. The Technical Account Manager has a pivotal role, interacts with multiple internal groups, coordinating key customer technical activities with Language Weaver Customer Success Managers and Account Managers, as well as interacting with the Product Organization to help build better products and solutions.

About Language Weaver 

Machine translation has come a long way over the past 70+ years.  Today’s state-of-the-art Neural Machine Translation (NMT) has created a paradigm shift. This radically different approach to the challenge of language translation uses deep neural networks and artificial intelligence to train models for different language combinations and content types. As a result, MT is now applicable to many scenarios which were not previously viable. 

Language Weaver is rooted in the combination of language and AI. We have assembled a world-leading team of MT experts to help us stay on top of the latest advances, build, and improve upon these advances, and turn them into powerful real-world solutions. Language Weaver is the world's most powerful, comprehensive, and adaptable neural machine translation platform. We provide secure enterprise machine translation solutions, adapted to their content - empowering them to communicate without language barriers.

Key Responsibilities 

• Ensuring customer success and satisfaction by providing an excellent customer experience
• Building strong relationships with our customers and partners
• Advising customers on solution deployment and solution integration
• Helping customers identify new use cases and ensure efficient and growing use of Language Weaver solutions within the account
• Understanding the customer’s business and challenges
• Coordinating with various cross-functional teams to facilitate the understanding of the project deliverables and progress such that corrective measures can be taken if required
• Presenting new product features and roadmaps
• Providing documented feedback and feature requests to the Product Organization
• Being active in the Language Weaver Community by creating articles, documenting best practices and participating in Product Forums
• Documenting bugs, writing up field notes, capturing ideas and requirements that will improve our products and services

Technical required skills:

• HBO or University degree
• Experience in project management, technical consulting, developing and implementing software solutions, especially in machine learning applications
• Technical insight and a strong interest in keeping up with technology advancements
• Previous work experience with localization workflows and software is desired buy not mandatory
• Good knowledge and a solid experience in at least a number of the following areas:

                      o Enterprise software, deployed both on-premise and in the Cloud

                      o Windows and Linux Operating Systems

                      o Containers and Orchestration (Docker, Kubernetes)

                      o Network Infrastructure: TCP/IP, DNS, Routing

                      o Understanding of Cyber Security challenges (Authentication & Authorization, Network protection, Data Protection, Encryption)

                      o Experience with REST APIs and how to submit requests / parse JSON responses

                      o Programming Languages: JavaScript, Python

Performance Criteria / Personal skills:

• You are customer focused
• Have the ability to understand customers challenges and provide out of the box solutions
• You enjoy the challenge of problem solving and come up with well thought through practical solutions
• Driven to achieve results through a logical and systematic approach
• Complete the task assigned to you as well as pro-actively seek new tasks
• Able to work both independently and within a team
• You are influential, creative, flexible, results-orientated and practical
• Have good communication, documentation and presentation skills
• Have excellent English writing and speaking skills. Any other language is a plus
• Can organize your own work and calm under pressure of juggling competing priorities
• You are pro-active, energetic and passionate about the success of your accounts
• You are willing to travel nationally & internationally
• You are willing to work with flexible hours to accommodate for meetings with colleagues and customers in different time zones (European, US and Asia)

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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