Senior Cloud Operations Engineer

The purpose of this job description is to identify and recruit a highly skilled and experienced individual to fulfill the role of a Cloud/DevOps Engineer within our organization. The ideal candidate will possess a diverse set of technical competencies and expertise necessary to maintain, secure, and optimize our IT infrastructure and cloud-based services.

About Cloud Operations and Tech Support   
 
At RWS our Technical Support and Cloud Operations Teams are a global organization spanning across 13 countries serving a global customer base. Technical Support deliver highly valued support and build trusted relationships with our customers, from individual freelancers to large international corporations and governments.  
 
We are constantly investigating and solving technical problems across a wide range of products and technology, with emphasis on prevention and root cause analysis. At the same time, knowledge sharing is crucial, providing our users and colleagues with the latest solutions, answers, and information. From a Cloud Operations perspective we are a team of experienced, high-performance individuals focused on serving our Enterprise customers leveraging our SaaS solutions to power their “Seamless Customer Experience”. Our core focus is on Quality of Service, Customer Experience, Security and Compliance. Both technical and non-technical groups are embedded within the same Cloud Operations unit. 

Key Responsibilities

• Support key implementations based on RWS’s services, with particular focus on Amazon EKS (Elastic Kubernetes Services) and related products
•  Manage application infrastructures in geographically dispersed data centers
•  Work closely with science, development and product teams throughout the dev lifecycle and deployment process, to ensure high-quality releases and successful outcomes
•  Application deployments, monitoring, and overall service availability
•  Provide input on scalability, capacity planning and high availability concerns
•  Take ownership of and provide real time response/resolution to escalated customer support inquiries or escalated infrastructure alerts
•  Troubleshoot issues in a methodical, consistent, and efficient manner
•  Maintain high quality service desk entries including prompt, accurate and detailed notes
•  Monitor service availability (including the underlying infrastructure) and react to alerts prior to them becoming critical
•  Automate tasks using config management and scripting languages for scalability, repeatability, and increased efficiency
•  Ensure server/process documentation is accurate, up-to-date, and appropriate
•  Document and share knowledge within the team and help train other team members
•  Communicate effectively with Development and Support teams, escalating issues appropriately
•  Contribute to departmental roadmap with technology or process initiatives to provide continuous improvement
•  Maintain an up-to-date knowledge of Internet technologies and developments
•  Participate in after-hours on-call support/monitoring rotation and occasional after-hours scheduled work
•  Represent Cloud Operations in meetings and workshops with the client where relevant to their implementation and service
• Take clear ownership as the primary cloud engineer for building and improving the service
•  Provide constructive input into future changes to the implementation and service

Skills & Experience

The ideal candidate for this role will have 6+ years of technical experience in a client-facing services environment in delivering complex client projects.

Essential

•  In-depth knowledge of Windows and Linux administration
•  Good knowledge of OS Administration – Windows, Amazon Linux, Red Hat
•  Good knowledge of networking principles (Active Directory, DNS, firewall, load balancers, etc.)
•  CI/CD tools – Jenkins, Nexus, Spinnaker
•  Configuration and deployment automation – Ansible, python, Terraform, CloudFormation
•  Version control systems – Git
•  In-depth knowledge of AWS EKS is necessary
• Configuration and administration of database services –PostgreSQL, MongoDB
•  Monitoring tools – Zabbix, StatusCake, Dynatrace, Prometheus,Cloud watch
•  Logging tool - Graylog
• Scripting Languages – PowerShell, Python
•  Cloud Knowledge – AWS
• Good knowledge of general Information Security and Privacy Policies in an IaaS, PaaS environment and ISMS processes
• Strong people skills and the natural ability to communicate effectively internally and externally. Develop relationships with both technical and non-technical personnel in a confident and friendly manner
•  Excellent written and verbal communication skills (English)
• An initiative-taker able to work independently and be resourceful in terms of finishing tasks and responsibilities

Desirable

•  Experience with automated infrastructure deployment and related technologies (python, PowerShell, CloudFormation, Terraform)
•  Experience in training and writing process documentation.
•  ITIL V4 Foundation

Qualifications and pre-requisites

• Technically relevant degree or equivalent professional qualification
• Must have a valid passport and the ability to travel internationall

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every colleague to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.